Muskaan Mahal
Montréal,Québec
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Interpreter and the Welcoming Organizations
Parents Meeting, École Secondaire Lucien-Pagé
11.2018 - 12.2018
- Provide translation into Hindi and Punjabi for non-French speaking parents, place chairs, organize the premises and put up signs, Welcome and direct parents to the appropriate premise's
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Fundraising Volunteer
École Secondaire Lucien-Pagé
11.2019 - 12.2019
- Bake and sell cookies to raise money for charity
- Boosted donor engagement by organizing and hosting successful fundraising events.
- Collaborated with team members to develop innovative fundraising strategies, maximizing donations.
Warehouse Worker
Mega Brand
06.2021 - 09.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Put labels on the boxes
Caissière
Provigo
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Canadian Tire
11.2022 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
Education
Secondary School -
École secondaire Lucien-Pagé
MontréalSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
Languages
French
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Cashier
Canadian Tire
11.2022 - 08.2024
Caissière
Provigo
09.2021 - 03.2022
Warehouse Worker
Mega Brand
06.2021 - 09.2021
Fundraising Volunteer
École Secondaire Lucien-Pagé
11.2019 - 12.2019
Interpreter and the Welcoming Organizations
Parents Meeting, École Secondaire Lucien-Pagé
11.2018 - 12.2018
Secondary School -
École secondaire Lucien-Pagé
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