MUSKAAN GUPTA
Fort St. John,Canada
Summary
Looking for a position in an environment that offers a challenging role and an opportunity to utilize and enhance my education, and skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Macdonald’s Restaurant
Fort St. John
10.2021 - Current
- Answered customer telephone calls promptly and appropriately
- Taking orders with good communication skills
- Experience in managing cash
Front Desk Receptionist
Best Western Plus chateau
Fort St. John, British Columbia
06.2023 - 06.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Volunteer
Apna Ghar Association
, India
01.2019 - 03.2021
- Company Overview: (Haryana, India)
- Provide help to homeless, sick, and old persons with necessities such as food, medical treatment, shelter, and rehabilitation
- Also helped so many lives by rescuing them from different places such as railway stations, roads, and many more
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- (Haryana, India)
Front Desk Receptionist
Sneh Children Hospital
, India
05.2019 - 11.2019
- Company Overview: (Haryana, India)
- Patient Interaction: Greeted patients and visitors, managed check-ins and check-outs, and provided information about hospital services
- Scheduling: Coordinated appointment scheduling, including managing cancellations and rescheduling requests
- Administrative Tasks: Handled phone calls, managed electronic health records (EHR), and processed patient information and forms
- Billing and Payments: Assisted with billing inquiries, processed payments, and ensured accurate billing records
- Customer Service: Provided exceptional customer service, promptly addressing patient concerns and resolving issues
- (Haryana, India)
Education
Associate of Arts Degree -
Northern Lights College
Fort St. John, British Columbia, Canada06.2023
High school Diploma - Medical Science
S.D. Vidya School
Haryana, India04.2019
Skills
- [Type] Software Proficiency
- Organizational Skills
- Critical Thinking
- Friendly, Positive Attitude
- Recordkeeping
Abilitiesandskills
- Great customer service skills by dealing with the customer politely and effectively.
- Strong verbal communication.
- Knowledge of basic Word, Microsoft, and PowerPoint.
- Complete all the tasks in the targeted time and direct recruitment and training of staff.
- Proficient in Microsoft Office suite (Word, Excel, and PowerPoint).
- Valid Serve It Right license.
- GPEB LICENSE and BCLC license.
- Valid Class 5 License.
Timeline
Front Desk Receptionist
Best Western Plus chateau
06.2023 - 06.2023
Macdonald’s Restaurant
10.2021 - Current
Front Desk Receptionist
Sneh Children Hospital
05.2019 - 11.2019
Volunteer
Apna Ghar Association
01.2019 - 03.2021
Associate of Arts Degree -
Northern Lights College
High school Diploma - Medical Science
S.D. Vidya School
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