Muskaan Ghimire
Student
Scarborough
Summary
Proven Guest Service Agent with a strong background in hospitality services and data entry proficiency, honed at Radisson Blu Toronto Downtown Hotel and Park Inn by Radisson. Excelled in enhancing guest satisfaction through effective complaint resolution and personalized service. Skilled in Opera and adept at guest relations, I significantly improved service delivery by training team members, showcasing leadership and technical abilities. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Guest Service Agent
Radisson Blu Hotel
Toronto, Ontario
05.2024 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Collected room deposits, fees, and payments.
Front Desk Agent
Park Inn By Radisson
Markham, Ontario
05.2023 - 05.2024
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Trained new staff members in customer service techniques and hotel operations.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Diploma - Hotel Management
George Brown College
Toronto, ON 01.2022 - Current
Skills
Guest relations & Complaint handling
Writing and verbal communication
Reservation management: Check-in and Check-out procedures
Property management systems: Proficient in Opera
Computer skills: Excel
Guest services agent training
Timeline
Guest Service Agent
Radisson Blu Hotel
05.2024 - Current
Front Desk Agent
Park Inn By Radisson
05.2023 - 05.2024
Diploma - Hotel Management
George Brown College
01.2022 - Current
Similar Profiles
MARTHA MUSILIMARTHA MUSILI
Waitress at The Diplomat Radisson Blu Hotel Residence and SpaWaitress at The Diplomat Radisson Blu Hotel Residence and Spa
RAMI H. OWAISRAMI H. OWAIS
Head of Engineering and Maintenence Department at Radisson Blu HotelHead of Engineering and Maintenence Department at Radisson Blu Hotel
Jyoti BhatiaJyoti Bhatia
Assistant Front Office Manager at Radisson Blu HotelAssistant Front Office Manager at Radisson Blu Hotel