Muskaan Dhillon
Brampton,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash management, notably at Freshco. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and organizational abilities. Proven track record in improving transaction efficiency and fostering team collaboration, underpinned by a strong work ethic and integrity.
Overview
7
7
years of professional experience
Work History
Cashier
FUELX GAS STATION
12.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Manager
Freshco
11.2017 - 12.2019
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Education
Bachelor Of Early Childhood Care And Education - Science
Fanshawe College of Applied Arts And Technology
London, ON03.2021
Intermediate Certificate - Medical
Golden Earth Global School
Sangrur04.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Conflict Resolution
- Issue Resolution
- Decision Making Aptitude
- Proficient in Software
- Sales Techniques Mastery
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Hobbies
Literature reading
Learning new skills
Timeline
Cashier
FUELX GAS STATION
12.2020 - Current
Cashier Manager
Freshco
11.2017 - 12.2019
Bachelor Of Early Childhood Care And Education - Science
Fanshawe College of Applied Arts And Technology
Intermediate Certificate - Medical
Golden Earth Global School
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