Rajwant Bhangu
Surrey,BC
Summary
Dedicated professional with a proven track record at Fraser Health Authority, excelling in customer service and healthcare knowledge. Demonstrated ability to enhance patient satisfaction, streamline supply management, and foster team collaboration. Achieved significant improvements in operational efficiency and workplace morale through critical thinking and effective communication.
Overview
19
19
years of professional experience
Work History
Support Service Assistant
Fraser Health Authority
Surrey, BC
09.2024 - Current
- Coordinated office and medical supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported the health care team by ensuring all necessary supplies were stocked and available when needed.
- Assisted in maintaining an efficient workflow for all ER staff by providing assistance and support
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Ambassador
Fraser Health Authority
Langley, BC
02.2023 - 09.2024
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Promoted a welcoming environment by maintaining a clean, organized waiting area and ensuring patients'' comfort throughout their visit.
- Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
- Managed patient complaints or concerns in a timely manner, working alongside healthcare providers to address issues and implement necessary changes.
Housekeeping Aide
Fraser Health Authority
Langley, BC
02.2006 - 02.2024
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Developed strong relationships with colleagues across all departments in the hospital including Emergency and Maternity, fostering a supportive work environment conducive to achieving shared goals.
Education
Certificate - CPR Level C
Canadian Red Cross
Langley, BC08.2024
Diploma - Liberal Arts
Guru Nanak University
Punjab, India05.1991
Skills
- Customer Service
- Critical Thinking
- Strong Problem Solver
- Medical terminology understanding
- Healthcare knowledge
- Teamwork and Collaboration
- Resourcefulness and Initiative
- Time Management
- Calm and Effective Under Pressure
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Support Service Assistant
Fraser Health Authority
09.2024 - Current
Patient Ambassador
Fraser Health Authority
02.2023 - 09.2024
Housekeeping Aide
Fraser Health Authority
02.2006 - 02.2024
Certificate - CPR Level C
Canadian Red Cross
Diploma - Liberal Arts
Guru Nanak University