Summary
Overview
Work History
Education
Skills
Websites
Certification
RELEVANT COURSEWORK
Languages
Timeline
Generic

Muskaan Arora

Oshawa,Canada

Summary

Results-oriented Client Service Professional with valuable HR internship experience, leveraging proven communication, problem-solving, and administrative expertise. Adept at delivering tailored solutions and fostering positive relationships. Proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with a talent for understanding client needs and delivering exceptional service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Service Specialist

Questrade Financial Group
03.2024 - Current
  • Consistently resolved complex client issues from initial contact to completion, optimizing workflow efficiency with quality averaging 88%.
  • Achieved high customer satisfaction, evidenced by a sustained influx of positive reviews.
  • Accelerated new team member onboarding and development, enhancing overall team productivity and technical proficiency.
  • Improved client satisfaction through targeted skill development (e.g., enhancing FAQ data collection).
  • Coordinated team activities and managed schedules, ensuring effective team communication.
  • Provided knowledgeable service and comprehensive support for all customer needs.
  • Maintained detailed client interaction records, facilitating seamless team handovers.
  • Fostered strong client relationships, building trust and loyalty through consistent, personalized communication.
  • Managed client accounts meticulously, ensuring accurate billing and recordkeeping.
  • Drove customer retention by effectively managing critical inter-departmental escalations.

Coffee and Sales Specialist/Visual Merchandiser

Nespresso, Nestle
10.2022 - 07.2024
  • Assisted my store reach and keep up its daily average sales for bundle deals, coffee makers, and special offers along with achieving personal KPI goals.
  • Accomplished my daily average sales performance at 80%, which resulted in a weekly sales boost of 20% for the store.
  • Coached my team in learning and implementing progressive upselling strategies along with briefing them on daily goals and promotions.
  • Revamped the store’s visual aesthetic and managed numerous visual merchandising workshops for a brand-new product line inside the store.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Human Resources Intern

Social Notebook, Digital Marketing Agency
12.2020 - 03.2021
  • Facilitated new hire orientations and ensured completion of all required paperwork.
  • Posted job openings, screened resumes, and conducted interviews, successfully filling 20+ roles.
  • Created and implemented comprehensive onboarding and orientation programs.
  • Collaborated with managers and implemented employee engagement initiatives.
  • Worked with HR team to coordinate company events.
  • Coordinated employee engagement events to foster positive relationships among colleagues and improve workplace morale.
  • Assisted with writing job postings and job descriptions for boards.

Education

Post Graduate Certificate - Human Resources and Business Management

Algoma University
Brampton, ON
12.2023

Skills

  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Effective documentation practices
  • Proficient in English, French, and Hindi
  • Detail-oriented data management
  • Document organization
  • Exceptional communication
  • Money handling
  • Strong empathy
  • Brand representation

Certification

  • Cultural Safety and Learning Program - Algoma University
  • Human Resources Foundation, LinkedIn recruiter and Strategic human resources - LinkedIn Learning
  • Certified Human Resources Professional (CHRP) - In progress

RELEVANT COURSEWORK

  • Recruitment and Selection
  • Training and Development
  • Human Resource Planning
  • Industrial and Labour relations in Canada
  • Compensation

Languages

French
Elementary

Timeline

Client Service Specialist

Questrade Financial Group
03.2024 - Current

Coffee and Sales Specialist/Visual Merchandiser

Nespresso, Nestle
10.2022 - 07.2024

Human Resources Intern

Social Notebook, Digital Marketing Agency
12.2020 - 03.2021

Post Graduate Certificate - Human Resources and Business Management

Algoma University

Similar Profiles

CREATE PROFILE
Muskaan Arora