Muskaan
Regina,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
OneWorld Staffing Solutions
03.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Managed department budgets and generated financial reports for management review.
Financial Services Representative
Money Lounge
11.2021 - 02.2022
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Managed client financial portfolios to minimise risk and optimize returns.
Customer Service Representative/Cashier
Walmart
01.2022 - Current
- Maintaining a positive, empathetic, and professional attitude towards the customers
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Computer Engineering Technician -
Northern College
Toronto, ON08.2022
Skills
- Prioritization
- Critical Thinking
- Customer Retention Strategies
- Documentation
- Managing Multiple Tasks
- Microsoft Word
- Money Handling Abilities
- Calm and Professional Under Pressure
Professional Development
Dispatcher
Rai Dispatch - December 2022
- Dispatch deliveries and pickup to appropriate diver/carrier taking into consideration safety, on-time performance and driver's hours of service.
- Update drivers check call into Dispatch.
- Accurately enter data into database or other computerized systems to maintain up-to-date transportation records.
- Scheduling and dispatching routes and drivers throughout the day.
- Analyzing and resolving customer inquiries for missed pickup and issues.
- Enters data into system accurately and efficiently.
- Recording and documenting data from drivers and route sheets.
Certification
CPR/FirstAid
Timeline
Administrative Assistant
OneWorld Staffing Solutions
03.2022 - 01.2023
Customer Service Representative/Cashier
Walmart
01.2022 - Current
Financial Services Representative
Money Lounge
11.2021 - 02.2022
Computer Engineering Technician -
Northern College
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