Mushfiqur Rahman
Brossard,QC
Summary
Personable business professional bringing successful more than 2 years career in analytical roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Tim Horton's
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store closing procedures and delegated closing shift duties to team members, .
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Coordinated team contribution to ensure product availability and prompt order processing.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
Customer Service Associate
Booking.Com Call Center
05.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Senior Business Intelligence Analyst
Daraz Bangladesh Limited, Bangladesh
05.2015 - 12.2017
- Collected data from wide-ranging sources.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Optimized BI reporting capabilities for secure server environment.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Liaised with DevOps team to integrate business intelligence assets into future development lifecycles.
- Maintained proficiency with latest database technologies.
- Designed customized data collection models for specific visualization tasks.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
Education
Master of Science - Agribusiness And Agricultural Economics
University of Manitoba
Winnipeg, MB02.2022
BBA - Accounting And Finance
North South University of Bangladesh
Bashundhara R/A, Dhaka, Bangladesh04.2015
Skills
- Suggestive Selling
- Quality Standards
- Coordination
- Operation Monitoring and ensuring Operational Excellence
- Complaint Logging and Resolution
- Cross-Functional Team Collaboration
- KPI Development
- Microsoft SQL
- Database Management
- Custom Reporting
- Dashboard Creation
- Pivot Tables
- Business Intelligence Tools
- Advanced Excel Spreadsheet Functions
- Data Analysis
Availability
Willing to join within a 3 weeks of notice.
Reference
Can be provided upon request.
Timeline
Shift Supervisor
Tim Horton's
09.2022 - Current
Customer Service Associate
Booking.Com Call Center
05.2021 - 04.2022
Senior Business Intelligence Analyst
Daraz Bangladesh Limited, Bangladesh
05.2015 - 12.2017
Master of Science - Agribusiness And Agricultural Economics
University of Manitoba
BBA - Accounting And Finance
North South University of Bangladesh
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