Hi, I’m
Mushfiqur Chowdhury
Whitby,Canada
Summary
Detail-oriented and personable customer service professional with a strong commitment to delivering exceptional customer service. Proficient in managing high call volumes, directing inquiries and providing accurate information. Adept at multitasking in a fast paced environment, with a keen eye for detail and a friendly demeanour. Seeking administrative, customer service, marketing & sales, or any related role to contribute my experience & skills, and develop my knowledges & skills.
Overview
7
years of professional experience
Work History
ASK FOR ASSISTANT LTD
Virtual Assistant
09.2020 - 06.2023
Job overview
- Helped every customer’s social media accounts and content, and sales & marketing projects
- Addressed customer support and boost efficiency with multi administrative tasks
- Worked with a high-performing remote team
TREEHOUSE DELIVERIES
Virtual Assistant
05.2021 - 05.2022
Job overview
- Managed remote customer service operations for Treehouse Deliveries
- Streamlined delivery process, and taken care of customers complaints and offered resolutions
- Utilized advanced CRM software to maintain customer records
PIXEL PARLOUR LLC
Virtual Assistant
04.2018 - 07.2021
Job overview
- Managed a diverse range of administrative tasks for PIXEL PARLOUR LLC, ensuring smooth operations
- Utilized advanced tech tools to improve task efficiency and accuracy
- Solved complex scheduling issues, enhancing creative team productivity
Shawpno Supermarket
Cashier
03.2017 - 11.2018
Job overview
- Managed cash transactions with 100% accuracy
- Boosted customer satisfaction through efficient & quick checkout process
- Resolved customer complaints swiftly, improving store reputation
Rainbow Chinese Restaurant
Junior Manager
02.2016 - 08.2016
Job overview
- To develop my knowledge and experience, I worked as a trainee at my cousin's restaurant for longer than 6 months to avail hospitality and management skills
- Worked closely with the chef and served table customers, ensured their satisfaction & quality of the food.
Education
Sylhet Commerce CollegeSylhet, Bangladesh
Higher Secondary Certificate from Business Studies
03.2014
Skills
- Multitasking Project Management
- Administrative Tasks
- Communication Skills
- Customer Service
- Problem Solving
- Tech Tools Utilization
- Market Research
- Creative Thinking
- Social Media Management
- Digital Marketing
- Brand Management
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Availability
Currently available 6-days a week to work in any positions, Open to all Part-time & Full-time opportunities.
References
Juan Soriya, Respiratory Therapist
Breath Matters Inc, Whitby, ON Canada
(647) 745-3517
Timeline
Virtual Assistant
TREEHOUSE DELIVERIES
05.2021 - 05.2022
Virtual Assistant
ASK FOR ASSISTANT LTD
09.2020 - 06.2023
Virtual Assistant
PIXEL PARLOUR LLC
04.2018 - 07.2021
Cashier
Shawpno Supermarket
03.2017 - 11.2018
Junior Manager
Rainbow Chinese Restaurant
02.2016 - 08.2016
Sylhet Commerce College
Higher Secondary Certificate from Business Studies
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