
Versatile and detail-oriented professional with a strong background in academic administration, customer service, retail management, and food services. Over 8 years of experience across university operations, retail, and hospitality. Proven ability to manage student records, support events, lead retail teams, and deliver high-quality service. Quick learner with excellent interpersonal skills, budgeting experience, and a strong work ethic in diverse settings.
• Supervises the registration of continuing and incoming undergraduate and Graduate students, transfer of credits, and degree evaluations.
• Partner with Admissions and Academic Advising to facilitate an efficient and timely process to move newly accepted students to registered.
• Developing and maintaining degree audit system and certification of students for graduation/graduation clearance.
• Maintains up-to-date course schedules, catalogs, final examination schedules and manages efficient use of classrooms.
• Preparing and drafting inter-office memorandums and internal official notes to facilitate effective communication and decision-making within the organization.
• supporting the overall maintenance and implementation of features in the University’s internal software, and several other related systems.
• Plans and manages the annual budget of the Registrar’s Office.
• Provide visa-related documents to international students, including Recommendation Letters for Visa Extension, Sponsorship Certificates, Bona fide Certificate, and Admission Offer Letters, ensuring compliance with immigration requirements and timely assistance.
• consult with Parents and Students regarding their Academic Performance.
• Co-ordinating mass email and phone call communications to the undergraduate and Graduate students for providing referral services.
• Manages an efficient transcript evaluation and processing.
• Prepared and issued various official documents, including Student Status Certificates, Migration Certificates, Medium of Instruction Certificates, Leave of Absence Certificates, and other necessary documentation, ensuring accuracy and timely delivery to meet student requirements.
• Orientation, Convocation and other event management support.
• Store Operations & Sales Management – Overseeing daily store operations, achieving sales targets, ensuring high customer service standards, and managing stock levels efficiently.
• Team Leadership & Staff Development – Supervising and motivating store staff, conducting training, and ensuring team productivity and discipline.
• Visual Merchandising & Inventory Control – Maintaining store aesthetics, ensuring proper product display, and managing stock replenishment to prevent shortages or overstocking.
• Customer Service & Experience Management – Addressing customer queries and complaints, ensuring a seamless shopping experience, and maintaining brand reputation.
• Compliance & Reporting – Ensuring store compliance with company policies, security, and financial procedures while preparing regular sales and operational reports for management.
• Processing Transactions: Accurately handling cash, credit card, and other payment methods while issuing receipts and ensuring proper change is given.
• Customer Service: Greeting customers, addressing inquiries, and ensuring a positive checkout experience.
• Scanning and Bagging Items: Efficiently scanning products, applying discounts or promotions, and packing items safely for customers.
• Balancing the Cash Register: Monitoring the cash drawer, reconciling receipts, and reporting discrepancies to management.
• Maintaining Workstation Cleanliness: Keeping the checkout area organized, clean, and fully stocked with necessary supplies like bags and receipt paper.
• Greeting and Seating Guests: Welcoming customers, escorting them to their tables, and presenting menus.
• Taking Orders: Listening to customer preferences, answering questions about menu items, and accurately recording food and beverage orders.
• Serving Food and Drinks: Delivering meals and beverages to tables promptly while ensuring the correct orders are served.
• Customer Service: Checking on guests during their meal, addressing any concerns, and ensuring an enjoyable dining experience.
• Processing Payments: Handling bills, accepting payments, and providing receipts while maintaining accuracy and efficiency.
• Food Preparation Support: Assisting chefs by washing, peeling, chopping, and preparing ingredients for meals.
• Maintaining Cleanliness: Keeping the kitchen, utensils, and equipment clean, including washing dishes, cleaning surfaces, and ensuring proper hygiene standards.
• Stock Management: Unpacking and storing food deliveries, checking stock levels, and ensuring ingredients are properly labeled and organized.
• Waste Management: Disposing of kitchen waste correctly and ensuring the workspace remains clutter-free and safe.
• Basic Cooking Assistance: Helping with simple cooking tasks such as assembling dishes, mixing ingredients, or plating food under the chef’s supervision.
• Participate in an orientation on data entry software and data comparative analysis, data chart, and narrative summery findings.
• Correctly complete data entry for 400 sets of IDELA, KAP and MICS data in the Excel data entry software as instructed by project coordinator.
• Prepare MICS and KAP data comparative analysis, data table, data chart, and narrative summery findings
• Prepare IDELA data comparative analysis, data table, data chart, interpretation of data and narrative findings analysis.
• Ensures the integrity, accuracy, and security of all academic records of current and former students and facilitates effective student registration process.
• Maintained and operated photocopy machines, scanners, and printers to digitize and update student records, ensuring accuracy and efficiency in the student database system.
• Operating and maintaining the ID Card machine and prepare ID cards for the students.
• Orientation, Convocation and other event management support.
• Participate in the training/orientation on the MICS and KAP data entry screens.
• Correctly complete data entry for 165 sets MICS data collection tool and 165 sets KAP data collection tools in the Excel data entry screens.
• Complete primary data analysis as per the direction of Project Coordinator.
• Participate in the training and orientation on the tools and modules, and the field practicum session; and
• Collect data from the field.