Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Mushfekin Parvez

Mushfekin Parvez

Brossard,QC

Summary

Versatile and detail-oriented professional with a strong background in academic administration, customer service, retail management, and food services. Over 8 years of experience across university operations, retail, and hospitality. Proven ability to manage student records, support events, lead retail teams, and deliver high-quality service. Quick learner with excellent interpersonal skills, budgeting experience, and a strong work ethic in diverse settings.

Overview

8
8
years of professional experience

Work History

Registration Officer (Full-time)

Independent University, Bangladesh (IUB)
08.2023 - 09.2024

• Supervises the registration of continuing and incoming undergraduate and Graduate students, transfer of credits, and degree evaluations.
• Partner with Admissions and Academic Advising to facilitate an efficient and timely process to move newly accepted students to registered.
• Developing and maintaining degree audit system and certification of students for graduation/graduation clearance.
• Maintains up-to-date course schedules, catalogs, final examination schedules and manages efficient use of classrooms.
• Preparing and drafting inter-office memorandums and internal official notes to facilitate effective communication and decision-making within the organization.
• supporting the overall maintenance and implementation of features in the University’s internal software, and several other related systems.
• Plans and manages the annual budget of the Registrar’s Office.
• Provide visa-related documents to international students, including Recommendation Letters for Visa Extension, Sponsorship Certificates, Bona fide Certificate, and Admission Offer Letters, ensuring compliance with immigration requirements and timely assistance.
• consult with Parents and Students regarding their Academic Performance.

Junior Officer (Full-time)

Independent University, Bangladesh (IUB)
11.2017 - 08.2023

• Co-ordinating mass email and phone call communications to the undergraduate and Graduate students for providing referral services.
• Manages an efficient transcript evaluation and processing.
• Prepared and issued various official documents, including Student Status Certificates, Migration Certificates, Medium of Instruction Certificates, Leave of Absence Certificates, and other necessary documentation, ensuring accuracy and timely delivery to meet student requirements.
• Orientation, Convocation and other event management support.

Outlet Manager (Fashion Retail) (Part-time)

Aarong
02.2023 - 07.2023

• Store Operations & Sales Management – Overseeing daily store operations, achieving sales targets, ensuring high customer service standards, and managing stock levels efficiently.
• Team Leadership & Staff Development – Supervising and motivating store staff, conducting training, and ensuring team productivity and discipline.
• Visual Merchandising & Inventory Control – Maintaining store aesthetics, ensuring proper product display, and managing stock replenishment to prevent shortages or overstocking.
• Customer Service & Experience Management – Addressing customer queries and complaints, ensuring a seamless shopping experience, and maintaining brand reputation.

• Compliance & Reporting – Ensuring store compliance with company policies, security, and financial procedures while preparing regular sales and operational reports for management.

Cashier (Retail Store) (Part-time)

Swapno
08.2022 - 01.2023

• Processing Transactions: Accurately handling cash, credit card, and other payment methods while issuing receipts and ensuring proper change is given.
• Customer Service: Greeting customers, addressing inquiries, and ensuring a positive checkout experience.
• Scanning and Bagging Items: Efficiently scanning products, applying discounts or promotions, and packing items safely for customers.
• Balancing the Cash Register: Monitoring the cash drawer, reconciling receipts, and reporting discrepancies to management.
• Maintaining Workstation Cleanliness: Keeping the checkout area organized, clean, and fully stocked with necessary supplies like bags and receipt paper.

Waiter (Part-time)

The Green Lounge
11.2021 - 07.2022

• Greeting and Seating Guests: Welcoming customers, escorting them to their tables, and presenting menus.
• Taking Orders: Listening to customer preferences, answering questions about menu items, and accurately recording food and beverage orders.
• Serving Food and Drinks: Delivering meals and beverages to tables promptly while ensuring the correct orders are served.
• Customer Service: Checking on guests during their meal, addressing any concerns, and ensuring an enjoyable dining experience.
• Processing Payments: Handling bills, accepting payments, and providing receipts while maintaining accuracy and efficiency.

Kitchen Assistant (Part-time)

Khanas
04.2021 - 10.2021

• Food Preparation Support: Assisting chefs by washing, peeling, chopping, and preparing ingredients for meals.
• Maintaining Cleanliness: Keeping the kitchen, utensils, and equipment clean, including washing dishes, cleaning surfaces, and ensuring proper hygiene standards.
• Stock Management: Unpacking and storing food deliveries, checking stock levels, and ensuring ingredients are properly labeled and organized.
• Waste Management: Disposing of kitchen waste correctly and ensuring the workspace remains clutter-free and safe.
• Basic Cooking Assistance: Helping with simple cooking tasks such as assembling dishes, mixing ingredients, or plating food under the chef’s supervision.

Data Entry and Data Analysis Consultant (Contractual)

Aga Khan Foundation
10.2018 - 12.2018

• Participate in an orientation on data entry software and data comparative analysis, data chart, and narrative summery findings.
• Correctly complete data entry for 400 sets of IDELA, KAP and MICS data in the Excel data entry software as instructed by project coordinator.
• Prepare MICS and KAP data comparative analysis, data table, data chart, and narrative summery findings
• Prepare IDELA data comparative analysis, data table, data chart, interpretation of data and narrative findings analysis.

Record Keeper (Full-time)

Independent University, Bangladesh (IUB)
10.2016 - 11.2017

• Ensures the integrity, accuracy, and security of all academic records of current and former students and facilitates effective student registration process.
• Maintained and operated photocopy machines, scanners, and printers to digitize and update student records, ensuring accuracy and efficiency in the student database system.
• Operating and maintaining the ID Card machine and prepare ID cards for the students.
• Orientation, Convocation and other event management support.

Data Entry Operator (Contractual)

Aga Khan Foundation
06.2016 - 07.2016

• Participate in the training/orientation on the MICS and KAP data entry screens.
• Correctly complete data entry for 165 sets MICS data collection tool and 165 sets KAP data collection tools in the Excel data entry screens.
• Complete primary data analysis as per the direction of Project Coordinator.

Field Research Assistant (Contractual)

Aga Khan Foundation
05.2016 - 06.2016

• Participate in the training and orientation on the tools and modules, and the field practicum session; and
• Collect data from the field.

Education

MBA - Finance

Independent University, Bangladesh (IUB)

Skills

  • Student Registration & Record Management
  • Graduation & Degree Audit Coordination
  • Visa Documentation & International Student Support
  • Budget Planning & Office Resource Management
  • Event Coordination (Orientation, Convocation)
  • Interdepartmental Communication & Memo Drafting
  • Academic Advising Support
  • Outlet & Sales Management
  • Inventory Control & Stock Replenishment
  • Cash Handling & POS Operations
  • Visual Merchandising
  • Staff Supervision & Training
  • Customer Relationship Management
  • Complaint Resolution
  • Food & Beverage Service
  • Order Taking & Payment Processing
  • Kitchen Assistance & Food Prep
  • Hygiene & Cleanliness Maintenance
  • Team Collaboration under Pressure
  • Guest Service & Experience Management
  • Data Entry & Record Digitization
  • Excel: Data Analysis & Charting
  • Report Writing & Summarizing Findings
  • Use of ID Card, Scanning & Printing Equipment
  • Internal Software/System Support
  • Database Updating & Maintenance
  • Time Management & Multitasking
  • Attention to Detail
  • Communication (Verbal & Written)
  • Adaptability & Quick Learning
  • Problem Solving
  • Teamwork & Leadership
  • Customer Empathy & Patience

Languages

English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Registration Officer (Full-time) - Independent University, Bangladesh (IUB)
08.2023 - 09.2024
Outlet Manager (Fashion Retail) (Part-time) - Aarong
02.2023 - 07.2023
Cashier (Retail Store) (Part-time) - Swapno
08.2022 - 01.2023
Waiter (Part-time) - The Green Lounge
11.2021 - 07.2022
Kitchen Assistant (Part-time) - Khanas
04.2021 - 10.2021
Data Entry and Data Analysis Consultant (Contractual) - Aga Khan Foundation
10.2018 - 12.2018
Junior Officer (Full-time) - Independent University, Bangladesh (IUB)
11.2017 - 08.2023
Record Keeper (Full-time) - Independent University, Bangladesh (IUB)
10.2016 - 11.2017
Data Entry Operator (Contractual) - Aga Khan Foundation
06.2016 - 07.2016
Field Research Assistant (Contractual) - Aga Khan Foundation
05.2016 - 06.2016
Independent University, Bangladesh (IUB) - MBA, Finance
Mushfekin Parvez