Musa Sembogo
Ottawa,Canada
Summary
Responsive Team Leader with 6 years of experience in employee management, training, and leadership. Skilled in optimizing team performance through advanced mentoring and innovative strategies, with proficiency in Microsoft Excel, data analysis, and maintaining high standards of accuracy and customer satisfaction. Adept at fostering team cohesion and productivity through open communication and collaboration.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
PCCOG Church Ottawa
Ottawa, Canada
01.2023 - Current
- Regularly update databases and spreadsheets to monitor progress and ensure data accuracy.
- Create detailed Excel reports and dashboards for member and family insights.
- Maintain office organization for easy access to supplies and improved aesthetics.
- Manage scheduling and event calendars for staff meetings, parties, and deadlines.
- Welcome guests, issue passes, and handle incoming calls at reception.
Cleaner and Owner
Bright Touch Cleaning
01.2023 - Current
- Cleaned over 50 houses and more than 5 businesses, ensuring high-quality results and client satisfaction.
- Acquired extensive experience as an owner and leader of a team, effectively managing operations and staff.
- Gained in-depth knowledge of cleaning supplies, chemicals, and best practices to ensure safety and efficiency.
Project Manager with Co-Owner
SZN STORE
01.2020 - Current
- Controlled project milestones and deliverables at all stages, from planning and development through quality control and final review.
- Assessed project parameters and client expectations to provide consistent status reports and to proactively address potential delays or constraints.
- Optimized resources and monitored utilization to facilitate availability and promote timeline and budget adherence.
- Coordinated project teams, outsourcing work where required.
- Identified areas for improvement by analyzing processes and evaluating modifications.
- Coached and mentored team members to inspire highest contribution through talent acknowledgment.
- Reviewed and approved or denied outside contractor agreements, expenses and invoicing.
Team Captain
Dovetale Collection Ottawa
Ottawa, Canada
02.2023 - 11.2024
- Lead diverse team to streamline operations, enhancing productivity and cohesion through open communication.
- Collaborate with marketing to ensure imported products meet Canadian standards, improving compliance.
- Analyze team dynamics to identify improvement areas, implementing data-driven solutions for performance boosts.
- Create and translate nutritional labels to French for dual-language compliance in Canada.
Team Leader
Première Moisson
01.2021 - 01.2023
- Improved team performance by training employees in new techniques and monitoring daily activities.
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards.
- Elevated team performance with expert training and mentoring of new associates.
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
- Coached new employees struggling with specific tasks.
- Responded to and resolved employee relations issues expressed by team members.
- Loaded, unloaded, moved and transferred merchandise throughout the store.
- Assigned projects and distributed tasks to team members as per area of expertise.
Custodial Lead
Jani King
01.2020 - 01.2022
- Managed custodial records to track utilities, air quality reports and supply use.
- Directed crew in handling daily building maintenance and cleaning needs.
- Documented team activities with diligent time tracking and routine activity logging.
- Minimized trash buildup with scheduled collection and disposal.
- Operated powered equipment to reach raised windows.
- Kept public areas presentable through dust-up and clean-up activities.
Cashier
The University Of Ottawa
01.2018 - 01.2020
- Provided a positive customer experience with fair, friendly, and courteous service.
- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Resolved customer issues and answered questions.
- Bagged purchases if needed.
- Processed return transactions.
- Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
Education
BUSINESS -
ABM COLLEGE
07-2027
BUSINESS AND MARKETING -
Algonquin College
Ottawa08.2023
SECURITY MANAGEMENT -
La Cité Collège
Ottawa, Canada06.2018
Skills
- Schedule Management
- Data Analysis
- Process Improvement
- Staff Management
- Peer Mentoring
- Document Translation
- Product Development
- Brand Management
- Time Management
- Organization
- Detail-Oriented
- Testing Analytics
- Program Administration
- Data Management
- Sales Tracking
- Data Entry
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Certified forklift operator
Hobbies and Interests
- Business co-owner and brand creator
- President of the Usher Department at CEPOG
- Web designer and builder
- Cleaning business owner
Languages
- French, Proficient
- English, Highly proficient
- Swahili, Proficient
Timeline
Team Captain
Dovetale Collection Ottawa
02.2023 - 11.2024
Administrative Assistant
PCCOG Church Ottawa
01.2023 - Current
Cleaner and Owner
Bright Touch Cleaning
01.2023 - Current
Team Leader
Première Moisson
01.2021 - 01.2023
Project Manager with Co-Owner
SZN STORE
01.2020 - Current
Custodial Lead
Jani King
01.2020 - 01.2022
Cashier
The University Of Ottawa
01.2018 - 01.2020
BUSINESS -
ABM COLLEGE
BUSINESS AND MARKETING -
Algonquin College
SECURITY MANAGEMENT -
La Cité Collège