Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Musa Lemay

Ottawa,ON

Summary

Personable and organized, with natural ability to lead and inspire teams. Possesses deep knowledge of customer service principles and call center operations, coupled with proficiency in conflict resolution and team management. Dedicated to optimizing call center performance and enhancing customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Supervisor

Plover Services
05.2025 - Current
  • Supervised daily operations of call center, ensuring adherence to quality standards and protocols.
  • Developed training programs for new staff, enhancing team efficiency and performance metrics.
  • Implemented workflow improvements, reducing average handling time and increasing customer satisfaction scores.
  • Led team meetings to address performance issues, fostering open communication and collaboration among staff.

Sales Associate

Glentel Inc.
10.2023 - 05.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Consistently exceeded sales targets, achieving top sales performer status for the store.
  • Raised over $5000 For Ottawa children's hospital (CHEO).
  • Engaged in friendly conversation with customer to better uncover individual needs.

Adult Day Program Volunteer

Western Ottawa Community Resource Centre
03.2023 - 10.2024
  • Approached issues proactively to best meet current and future community needs.
  • Provided support to program coordinators, ensuring smooth operations during events.
  • Facilitated team-building exercises among volunteers, fostering stronger working relationships within the group.

Charity Fundraiser

Athena Direct
05.2023 - 09.2024
  • Planned and implemented fundraising events.
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Raised significant funds for various charitable causes by organizing and executing fundraising events.

Renovation manager

KMP
08.2022 - 03.2023
  • Extensive safety procedure knowledge along with transmitting proper safety conduct to co workers
  • Splitting tasks evenly while leading by example
  • Independence and initiative, was first to clock in with the expectation to prepare the workplace to insure maximal productivity

Education

Bachelor of Arts - Law

Carleton University
Ottawa
07-2025

French high school diploma -

Maurice Lapointe High School
Ottawa, ON
09.2022

Skills

  • Proficient in bilingual communication
  • Strong interpersonal skills
  • Punctual and trustworthy
  • Quality assurance
  • Staff motivation

Accomplishments

  • Exceeded monthly Sales quota 8 out of 12 Months (Glentel Inc)
  • Successfully led a community fundraising campaign, raising over $5,000 to support local Children's hospital (Cheo)
  • Recognized for innovative fundraising strategies that increased donor engagement and retention, resulting in sustainable growth for non-profit initiatives.
  • Successfully founded and managed a company at the age of 17, generating over $10,000 in profit within its first year of operation.

Languages

English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Elementary

Certification

  • Smart Serve Certification
  • OMVIC Certification
  • Bilingual Certificate

Timeline

Call Center Supervisor

Plover Services
05.2025 - Current

Sales Associate

Glentel Inc.
10.2023 - 05.2025

Charity Fundraiser

Athena Direct
05.2023 - 09.2024

Adult Day Program Volunteer

Western Ottawa Community Resource Centre
03.2023 - 10.2024

Renovation manager

KMP
08.2022 - 03.2023

Bachelor of Arts - Law

Carleton University

French high school diploma -

Maurice Lapointe High School

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Musa Lemay