Murugessen Botlarryadoo (Darren)
Laval,QC
Summary
Results-driven Business Information Technology and Systems graduate, complemented by a post-graduate diploma in Business Management. Highly skilled in analytical thinking, task prioritization, and efficient organization within tight deadlines. Proven track record of promoting teamwork and collaboration to enhance productivity and achieve organizational goals. Aiming to leverage technology and management expertise to drive strategic initiatives.
Overview
3
3
years of professional experience
Work History
Bilingual Business Development Officer
Vault Credit Corporation
Montreal, Quebec
07.2024 - Current
- Developed and implemented business development strategies to increase sales revenue.
- Created presentations to communicate product features, benefits, and pricing models to prospective customers.
- Maintained an up-to-date database of contacts for potential customers.
- Developed key performance indicators that measure progress towards goals.
- Compiled and submitted monthly and yearly reports.
- Maintained meticulous client notes in Salesforce system.
- Managed and coordinated cross-functional teams to ensure successful project execution.
- Implemented customer relationship management (CRM) strategies to enhance client satisfaction and retention.
- Established and maintained relationships with key stakeholders, including clients, partners, and suppliers.
Casino Manager
Bezeran Group
Castlegar, British Columbia
12.2022 - 06.2024
- Ensured compliance with all applicable laws, regulations, ordinances, and gaming rules.
- Conducted regular performance evaluations of employees to identify areas for improvement and develop action plans accordingly.
- Analyzed customer feedback to enhance service levels and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining positive relationships with patrons.
- Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.
- Inspected gaming equipment on a regular basis to ensure proper functioning and safety.
- Provided training sessions for new employees on game rules and regulations as well as safety protocols.
IT Operation Specialist
International Card Processing Services Ltd (HPS Worldwide)
Pailles , Mauritius
05.2022 - 12.2022
- Analyze and resolve end-users’ technical problems and perform IT interventions according to established procedures.
- Respond to customer calls and queries and perform related tasks to provide first level support.
- Execute batch operations activities on the Card Management System according to defined job planning and established procedures.
- Install and configure computer hardware, operating systems and applications to provide necessary tools for the smooth running of operations.
- Monitor, verify and ensure that systems availability and operations are according to Service Level Agreements.
- Escalate promptly anticipated risks, schedule variances/delays, scope changes and potential issues/concerns for timely resolution.
- Maintain batches on Card Management System to adhere to compliance and standards.
- Maintain and monitor ATMs on card management system to ensure service availability.
- Develop or enhance system applications to improve or automate existing system functionalities.
IT Operation Specialist
Payment Express International LTD
Ebene, Mauritius
02.2022 - 04.2022
Education
MBA - Business Management
Selkirk College
Castlegar, BC05-2024
Bachelor of Science - Business Information Technology And System
CURTIN
Moka, Mauritius02-2022
Skills
- Analytics
- Innovation management
- Systems and software expertise
- Fluent in French and English
- Training and mentoring
- Client acquisition
- Operations
- Adept multi-tasker
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Business Development Officer
Vault Credit Corporation
07.2024 - Current
Casino Manager
Bezeran Group
12.2022 - 06.2024
IT Operation Specialist
International Card Processing Services Ltd (HPS Worldwide)
05.2022 - 12.2022
IT Operation Specialist
Payment Express International LTD
02.2022 - 04.2022
MBA - Business Management
Selkirk College
Bachelor of Science - Business Information Technology And System
CURTIN
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