Murugan Palanisamy
Winnipeg,Canada
Summary
Experienced IT Service Management professional with extensive expertise in Knowledge Management, Configuration Management, and ITSM processes. Seeking to leverage my skills and experience to contribute to the success of a dynamic IT organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Associate – Projects
Cognizant Technology Solutions
Winnipeg, Canada
09.2022 - Current
- Managed resource allocations and set up communication channels across various organizational structures
- Led and motivated a team, imparting continuous on-job training for operational effectiveness
- Oversaw SLA and Operation Level Agreement for daily support activities
- Validated client feedback on concerns and managed weekly dashboard for project delivery
- Identified process and technical gaps within team members, providing training to bridge gaps.
Associate - Projects
Cognizant Technology Solutions
Winnipeg, Canada
05.2020 - 08.2022
- Spearheaded the management and validation of client feedback, ensuring alignment with project goals
- Monitored and maintained SLA compliance, improving support activity efficiency
- Developed and implemented training programs to enhance team performance.
Associate - Projects
Cognizant Technology Solutions
Chennai, India
10.2017 - 04.2020
- Coordinated with cross-functional teams to ensure seamless project execution
- Enhanced process improvement initiatives, leading to significant productivity gains
- Utilized cutting-edge technology to drive project success and client satisfaction.
Technical Application Officer
Cargill India Pvt. Ltd.
Rajahmundry, India
09.2014 - 12.2015
- Managed technical application operations, ensuring optimal performance and reliability
- Conducted quality audits and implemented corrective actions to maintain high standards.
Senior Research Fellow
Central Institute of Brackishwater Aquaculture
Chennai, India
03.2011 - 09.2014
- Led research initiatives, contributing to significant advancements in brackishwater aquaculture
- Collaborated with multidisciplinary teams to achieve research objectives.
Junior Research Fellow
Jawaharlal Nehru University
New Delhi, India
08.2010 - 02.2011
- Conducted research and analysis, supporting various environmental science projects
- Prepared detailed reports and presentations for academic and professional audiences.
Education
M.Sc - Sub-Aqua Marine Ecology and Toxicogenomics
Madurai Kamaraj University
01.2010
B.Sc - Biochemistry
Madurai Kamaraj University
01.2008
Skills
- IT Service Management (ITSM)
- Incident Management
- Problem Management
- Knowledge Management
- Change Management
- BMC Remedy
- Estimation & Resource Planning
- Service Offering & Delivery Management
- Effective Communication
- Client Focus
- Execution Excellence
- Building Collaborative Relations
- Innovation
- Manufacturing & Logistics
- Life Sciences
- Manufacturing and Supply Chain
- Manufacturing Operations
- Formulation
- Supply Chain Management
- Resource Mapping
- Quality Management
- Life Cycle Management
- Process Improvement
- Automation and Value Addition
- Technology Consulting
Certification
ITIL4 Foundation Certificate in IT Service Management
Websites
Languages
- Tamil
- English
References
Available upon request
Timeline
Senior Associate – Projects
Cognizant Technology Solutions
09.2022 - Current
Associate - Projects
Cognizant Technology Solutions
05.2020 - 08.2022
Associate - Projects
Cognizant Technology Solutions
10.2017 - 04.2020
Technical Application Officer
Cargill India Pvt. Ltd.
09.2014 - 12.2015
Senior Research Fellow
Central Institute of Brackishwater Aquaculture
03.2011 - 09.2014
Junior Research Fellow
Jawaharlal Nehru University
08.2010 - 02.2011
M.Sc - Sub-Aqua Marine Ecology and Toxicogenomics
Madurai Kamaraj University
B.Sc - Biochemistry
Madurai Kamaraj University
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