Murtuza Khozama Painter
Victoria,British Columbia
Summary
Highly passionate hospitality professional with a record of success in luxury properties. Adept at delivering exceptional guest experiences by providing personalized service and maintaining impeccable standards of quality and luxury. Demonstrated expertise in strategic planning, and operational efficiency, resulting in increased production and guest satisfaction. Skilled in leading and developing high-performing teams, fostering a culture of excellence and teamwork. Strong interpersonal and communication skills, enabling effective collaboration with staff, management, and high-profile clients. Passionate about creating unforgettable moments and ensuring every guest receives unparalleled service in line with the hotel's brand image. Committed to continuous improvement and staying abreast of industry trends to deliver innovative and unparalleled hospitality experiences.
Overview
6
6
years of professional experience
Work History
Food & Beverage Supervisor
Oak Bay Beach Hotel
07.2022 - 11.2023
- Oversaw all aspects of restaurant operations, ensuring the highest level of service and guest satisfaction
- Managed a diverse team of staff, providing guidance, training, and motivation to maximize performance
- Developed and implemented strategic plans and initiatives to enhance the guest experience and increase revenue
- Maintained excellent relationships with high-profile clientele, ensuring personalized service and exceeding their expectations
- Collaborated with various departments, including front office, housekeeping, sales, and conference services, to ensure seamless operations and exceptional service delivery
- Conducted regular quality assessments and implemented improvements to enhance service standards
Food & Beverage Server/In-Room Dining Server
Oak Bay Beach Hotel
02.2020 - 07.2022
- Provide all guests with friendly and consistent service standard
- Upselling featured items to increase production
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared product knowledge by assisting guest with making menu choices and recommending featured items
- Effectively communicating with other departments regarding allergies and special request
- Actively using POS system and handling large amount of cash accurately
- Deliver exceptional service in a fast-paced environment while in 4-star diamond hotel standards
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions
Banquet Server
Fairmont Chateau Whistler
10.2019 - 02.2020
- Demonstrated outstanding customer service by anticipating guests' needs and providing personalized attention to ensure a memorable experience
- Set up and decorated venues according to event specifications, maintaining an eye for detail and elegance
- Effectively communicated with coordinators, event planners, and team members to ensure seamless execution of events
- Skillfully served food and beverages, ensuring precise timing and presentation, while adhering to proper service etiquette
- Collaborated with culinary staff to ensure seamless coordination between the kitchen and banquet service
- Maintained a polished and professional appearance at all times, adhering to dress code and grooming standards
- Assisted in organizing and executing high-profile events, gaining valuable exposure to luxury service standards and protocols
- Developed a comprehensive understanding of luxury service standards and attention to detail
Banquet Porter
Sun bridge hotel
05.2019 - 09.2019
- Strong time management skills, capable of prioritizing tasks and working efficiently to meet tight event schedules.
- Dedicated to providing outstanding customer service, anticipating guest needs, and responding promptly to requests and inquiries.
- Effective verbal communication skills, capable of understanding and following instructions, as well as providing clear updates to team members and supervisors.
- Knowledgeable about safety protocols and hygiene standards, ensuring compliance with health regulations and maintaining a clean and safe environment for guests and staff.
Banquet Head Porter/Duty Manager
Best Western Plus
11.2017 - 04.2019
- Proficient in setting up and arranging banquet rooms, event equipment, ensuring efficient and aesthetically pleasing setups
- Meticulous in checking event spaces for cleanliness, organization, and proper setup, paying close attention to details to deliver a flawless guest experience
- Skilled in prioritizing tasks, managing time effectively, and working efficiently to meet event deadlines and ensure smooth transitions between events
- Capable of working collaboratively with event coordinators, banquet servers, and other staff members to ensure seamless event execution
- Able to adapt to changing event requirements and handle multiple tasks simultaneously, maintaining composure and professionalism in fast-paced environments
Education
Postgraduate - Hospitality Management
Lambton College
Sarnia, Ontario2018
Bachelor’s - Hospitality & Tourism Management
Mumbai University
Mumbai2016
Skills
- Ability to lead and motivate team, ensuring smooth operations and exceptional customer service
- Strong verbal and written communication skills Fluency in English and Hindi
- Ability in identifying and resolving issues in timely matter and maintain positive guest experiences
- Excellent organizational skills, capable of managing multiple tasks, prioritizing responsibilities, and meeting deadlines
- Motivated to delivering outstanding service,
- Experienced in training and mentoring team members to enhance their skills and overall performance
- Understanding of food safety regulations and ensuring compliance and promoting safe working environment
- Ability to thrive in fast-paced, dynamic environment, adapting to changing circumstances and managing competing priorities effectively
References
Available upon request
Timeline
Food & Beverage Supervisor
Oak Bay Beach Hotel
07.2022 - 11.2023
Food & Beverage Server/In-Room Dining Server
Oak Bay Beach Hotel
02.2020 - 07.2022
Banquet Server
Fairmont Chateau Whistler
10.2019 - 02.2020
Banquet Porter
Sun bridge hotel
05.2019 - 09.2019
Banquet Head Porter/Duty Manager
Best Western Plus
11.2017 - 04.2019
Postgraduate - Hospitality Management
Lambton College
Bachelor’s - Hospitality & Tourism Management
Mumbai University
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