Murtuza Merchant
Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Panel Executive
Yougov Research Pvt Ltd
Mumbai
05.2020 - Current
- Project Management, Analytics, planning and vendor management
- Execute brand tracking, ad-hoc, and custom project request from concept to completion as per the requirement of client
- Responsible for conducting market research by recruiting, screening, and collecting unbiased and accurate survey data from surveys and interviews, ensuring confidentiality of the client and of the respondents answers
- Checking internal and external feasibility for any of the Proposals across markets
- Player Streamlining operations by instituting organization policies and practices.
- Manage and provide Coaching and guidance to new team members
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Global Project Manager
Ugam Solutions – A Merkle company Pvt Ltd
Mumbai
02.2019 - 05.2020
- Setting up new projects, in close coordination with client facing and operation steams.
- Manage and provide mentorship, coaching and guidance to junior team members.
- Managing multiple projects independently.
- Monitoring projects while in field to ensure quality and timely completion.
- Coordinating and managing internal data collection activities to client specifications, on time and on budget.
- Preparing analysis and drafting story-driven client facing reports for senior review.
- Defined project deliverables and monitored status of tasks.
- Collaborates in cross-functional project team.
- Develops costing and provides input into proposals.
- Leads/manages medium to large size projects, leveraging basic project management tools to deliver results.
- Awarded a certificate by the client, first in history where IPSOS (client) presented an appreciation to the vendor (Ugam solutions)
- Nominated and awarded a laptop for internal job promotion.
Proprietor
M/S Merchant eshop
Mumbai
10.2014 - 01.2019
- Setting up entire e-commerce business.
- Creating vendors & handling Full operations including customer support.
- Successfully launching the brand on various Ecommerce portals like Amazon, Flipkart, eBay ETC.
- Research market competitors, & industry trends to identify potential new Products &services.
- Formulate a comprehensive business plan complete with clear and Actionable sales goals & target.
- Analyze marketing information & translate into strategic plans.
- Leverage sales on websites such as amazon, eBay etc
- Identify niche markets with profit potential, acquired wholesale goods for Resale through online retail venues.
- Evaluate cost reduction & program improvements needs by analyzing financial data.
- Complete purchase orders & Customer invoices fulfilled customer shipping needs.
- Address customer inquiries & resolve issues utilizing strong verbal & email skills.
Assistant Manager
Epicenter Technologies Pvt Ltd
Mumbai
12.2013 - 10.2014
- Extensive setting up of entire Market research department.
- Developing existing and new customers.
- Handling the operations & Business development department for market research.
- Managing bids and proposals/RFQs for end-to-end market research.
- Providing competitive quotes to generate business wins.
- Clientele interactions and personnel meetings.
- Putting forward ideas for range expansion.
Team Leader
Ugam Solutions Pvt Ltd
Mumbai
04.2006 - 12.2013
- Managing the Pre-sales Bidding & Proposal Management team.
- Managing bids and proposals for end-to-end market research.
- Presenting the proposal in terms of its capability, solutions, and pricing.
- Providing competitive quotes to generate business wins.
- Coordinating with vendors for Market R services and obtaining best prices to improve overall project costing.
- Project solicitation, follow up and after sales service.
- Desk Research to build Market Research agency portfolio.
- Improving internal processes within Pre-sales Bidding Team.
Customer Service Representative
Silgate Sulutions Pvt Ltd
Mumbai
04.2005 - 08.2006
- Selling contract phones in US, UK markets
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Education
S.S.C -
Versova Welfare Association High School
MumbaiBachelors of Commerce - Business Management
Mumbai University
Mumbai06.2008
H.S.C -
Rizvi College
Mumbai06.2005
Skills
- Project Management
- Analytical
- Expertise in Qualitative and Quantitative Research
- Vendor Management
- Client Relationship
- Project Planning
- Budgeting and Forecasting
- Managing Multiple Projects
Hobbies
Reading books
Playing cricket or any types of sports, especially Cycling or swimming
Interacting with new people
Travelling
Timeline
Senior Panel Executive
Yougov Research Pvt Ltd
05.2020 - Current
Global Project Manager
Ugam Solutions – A Merkle company Pvt Ltd
02.2019 - 05.2020
Proprietor
M/S Merchant eshop
10.2014 - 01.2019
Assistant Manager
Epicenter Technologies Pvt Ltd
12.2013 - 10.2014
Team Leader
Ugam Solutions Pvt Ltd
04.2006 - 12.2013
Customer Service Representative
Silgate Sulutions Pvt Ltd
04.2005 - 08.2006
S.S.C -
Versova Welfare Association High School
Bachelors of Commerce - Business Management
Mumbai University
H.S.C -
Rizvi College
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