Murtada Mohamed
St. Catharines,Canada
Summary
Highly motivated customer service-oriented individual. Motivated, hard working, and willing to learn. Strong organizational skills, confident in organizing tasks based on priority. Proficient in computer skills, Microsoft 365 (PowerPoint, Word, Excel), CRM software, data management, appointment scheduling & multiple applications. Excellent interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Operation Manager
National Bank of Egypt
Egypt, Cairo
01.2019 - 03.2025
- Respond to customers’ inquiries, complaints & requests across multiple channels including phone calls, emails, and all social media platforms.
- Track & process customers orders and collaborate with other departments.
- Engage customers in a needs-based conversation to identify offerings that meet their needs.
- Finalize invoice & payment instruction.
- Generate / interpret data & monitor market trends to assess customer satisfaction.
- Utilize CRM tools to capture customer’s interactions.
- Managed ATM Reconciliation, CBoS Reconciliation, RTGs in & out authorizer, ECC in & out authorizer.
Customer Service Officer/Senior Officer
Sudanese Islamic Bank
Sudan
01.2014 - 01.2018
- Ensure walk-in customers are onboarded on the bank’s digital platform by offering guidance.
- Identify customers’ needs and initiate referrals to other banking partners.
- Proficiently handled various banking transactions, including deposits, withdrawals, and fund transfers.
- Maintain records of customers to ensure compliance with Anti-Money Laundering regulations.
- Managed current account, savings account and investment department.
- Responsible for documentary credit department, treasury department & Clearing Department.
- Identifies customer needs and initiates referrals to other banking partners.
Education
Bachelors Degree - Business Management
Bharathiar University
IndiaSkills
- Highly motivated customer service-oriented individual
- Motivated, hard working, and willing to learn
- Strong organizational skills, confident in organizing tasks based on priority
- Proficient in computer skills, Microsoft 365 (PowerPoint, Word, Excel), CRM software, data management, appointment scheduling & multiple applications
- Excellent interpersonal and communication skills
References
Available upon request
Education Certification
- Bachelors Degree in Business Management, Bharathiar University, India
- Cisco Certified Network Associate, CNNA
- Oracle Database 11g: SQL Fundamentals
- Oracle Database 11g: Administration
Timeline
Operation Manager
National Bank of Egypt
01.2019 - 03.2025
Customer Service Officer/Senior Officer
Sudanese Islamic Bank
01.2014 - 01.2018
Bachelors Degree - Business Management
Bharathiar University
Similar Profiles
Mohamed EldesoukyMohamed Eldesouky
Banker A at National Bank of EgyptBanker A at National Bank of Egypt
Alhussien ElsherifAlhussien Elsherif
Trade Finance Officer at National Bank of EgyptTrade Finance Officer at National Bank of Egypt
Fatma ElshenawyFatma Elshenawy
Banker at National Bank of EgyptBanker at National Bank of Egypt
Matthew SutherlandMatthew Sutherland
Laborer / Truck Driver 1 - Municipal Works Operations at City of Niagara FallsLaborer / Truck Driver 1 - Municipal Works Operations at City of Niagara Falls
G'LEASE WILLIAMSG'LEASE WILLIAMS
Customer Service Representative at People's National Movement Finance Minister Mr Joel JackCustomer Service Representative at People's National Movement Finance Minister Mr Joel Jack