Murshed Aziz
Toronto,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Technical Support
RBI, Mestek
Tronto, ON
01.2023 - Current
- Provide technical support to HVAC consultants, technicians, and customers to diagnose problems by identifying potential causes and offer the best solutions to fix the problems.
- Troubleshoot and fix electrical, electronic, and mechanical issues found in the boiler production lines.
- Review existing circuit design and make changes to make the boiler safer, efficient, and cost effective.
- Program firmware to the controller PCB board called “Heatnet” and program VFD controller chip.
- Design Ladder diagram for custom sensors, relays, interlocks, and IO devices.
- Conduct R&D with the project management team to increase the existing boiler efficiency and to introduce new boilers.
- Maintain the quality control process and enhance the production rate while keeping the product quality supreme.
- Document manuals, boiler test instructions as well as calibration test data for further research on boiler efficiency.
- Train quality control testers to conduct the boiler testing to meet the accepted combustion calibration parameters.
QC Tester
RBI, Mestek
Mississauga, ON
08.2022 - 12.2022
- Tested and calibrated boilers and water heaters to meet the quality control standard of each production line.
- Identified manufacturing faults of the boilers and aided the production line to solve those.
- Documented test reports, QC checklists, calibration data, test logs to maintain the QC standard.
- Reviewed electrical wiring and components, mechanical components to match the manufacturing specifications.
- Kept the test station safety standard uncompromised by frequent inspection of electrical, water and gas systems.
Counter Stuff
Tim Hortons
Toronto, ON
06.2021 - 08.2022
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments accurately and efficiently.
- Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
- Answered customer inquiries regarding products, services, and promotions.
- Provided support to staff members during peak business hours.
- Performed opening and closing duties including counting money in register drawer.
Assistant Engineer
POWERAID
Dhaka, Bangladesh
01.2020 - 08.2020
- Led a team of 4 diploma engineers and 5 technicians in company's projects
- Planned the work schedules for the team members under my supervision
- Managed all the project expenditures
- Made project reports for reporting supervisors.
Cashier
Molat
Rajshahi, Bangladesh
01.2017 - 05.2019
- Taken care of all the cashflows of this online clothing business
- Kept records of monthly budgets and profits
- Made reports of sales on a weekly basis.
Education
Postgraduate Certificate in Embedded Systems Development -
Conestoga College
03.2024
B.Sc. in Electrical & Electronic Engineering -
Rajshahi University of Engineering & Technology
09.2019
Skills
- Excellent communication skills, verbal and written to deal with customers
- Strong organizational and time management skills to ensure scheduled deadlines
- Well built capability of handling software and technology
- Great analytical and problem-solving skills with ability to make well thought out decisions
- Ability to handle responsibilities and provide leadership to others
- Flexible in working well individually, in a team setting and with minimum supervision
- Able to type with an average speed of 50 WPM
- Proficient in Microsoft Office
Timeline
Technical Support
RBI, Mestek
01.2023 - Current
QC Tester
RBI, Mestek
08.2022 - 12.2022
Counter Stuff
Tim Hortons
06.2021 - 08.2022
Assistant Engineer
POWERAID
01.2020 - 08.2020
Cashier
Molat
01.2017 - 05.2019
Postgraduate Certificate in Embedded Systems Development -
Conestoga College
B.Sc. in Electrical & Electronic Engineering -
Rajshahi University of Engineering & Technology
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