Mursal Hashuri
Summary
Dedicated and efficient worker with years of experience in a fast-paced office environment and customer service, a hardworking team-player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and a productive professional when working with little to no supervision. Highly methodical and organized with good prioritization and planning abilities. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Lithion Technologies
03.2023 - 03.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Executive Assistant
BCA CPA
10.2022 - 03.2023
- Prepare and review official firm documents
- Ensure the administrative management of the firm, including the management of schedules and calls
- Participate in the various steps related to the production of financial statements for our clients
- Participate in the month-end process for clients, including tax remittances.
- Process information received from clients and team members
- Set up meeting and event logistics for senior management and updated calendars.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Bill our firm's clients
Administrative Assistant
Innovitech
01.2022 - 10.2022
- Coordinate administrative tasks related to operations and human resources and work closely with IT team members to support the delivery of departmental projects.
- Coordinate internal or external events for the department, and coordinate logistical needs for meetings (catering, audio, video, etc.)
- Scheduled appointments, meetings and events for management staff
- Managed and distributed incoming and outgoing mail and packages for staff, welcoming clients and visitors to the office, answering incoming calls and routing them as needed, managing incoming/outgoing emails and access cards.
- Responsible for ensuring compliance with health regulations throughout the office, sending general office communications, seeking submissions from providers and ensuring accuracy of services provided.
- Perform data entry relative to the office management budget and ensure cost control.
- Participate in the integration of new employees, assist the HR team in the recruitment process (postings, sorting of resumes, interview scheduling and follow-up, interviews pre-qualification, etc.)
- Participate in the bi weekly executive committee meeting and prepared documents, reports and other materials.
Administrative Assistant
Association Intégration Multiculturel du Québec
07.2021 - 01.2022
- Supported efficient meetings by organizing spaces and materials, documenting
discussions, and distributing meeting notes. - Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts
payable. - Handled client correspondence and tracked records to foster office efficiency.
- Executed record filing system to improve document organization and management.
- Maintained electronic filing system for financial and client information.
Inside Sales Representative
Toronto Dominion Auto Finance
03.2020 - 07.2021
- Provide exceptionally high levels of service and use effective sales techniques on a transactional basis to position TDAF as the best choice for TDAF's dealer customers on each deal.
- Follow up on and provide dealer support for approvals issued within the assigned territory and effectively convey the dealer and consumer benefits of TDAF's program to the dealer.
- Liaise with the credit department and funding department to resolve any dealer concerns regarding individual transactions or any other relationship or service issues.
- Design and implement a dealer contact cycle that ensures contact is made with each dealer within a specified period.
- Provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.
- Help, prepare, validate and finalize new dealer sign up information.
- Develop and maintain strong knowledge of TDAF Credit & Funding policies and use the information to help communicate decision and policy info to dealer customers
- Develop a close and positive working relationship with the Credit and Funding teams to enhance the combined service offering to TDAF's dealer customers and to assist in credit decisioning and funding processes.
Resource Officer
Toronto Dominion Auto Finance
05.2019 - 03.2020
- Provide immediate response, support and assistance to inbound Customer Service Officers (CSO)
- Initiative taken to send out weekly emails to agents nationally to help coach and provide support to improve service delivery.
- Remain current on all products, policies, and changes to procedural guidelines of the business.
- Handle escalated calls requiring resolution and network with other departments, Funding, Credit, Collections and Cash Management Teams.
- Analyze and monitor inbound queues to ensure service level agreements are met at all times.
- Identify trends or disruptions in service quality and provide strategic feedback to management.
- Review calls using Verint/Impact 360 to ensure highest level of service is provided to clients.
- Prepare weekly tips to help train and coach CSOs to improve service quality.
Transitioning Team Leader
Toronto Dominion Auto Finance
02.2019 - 05.2019
- Trained a group of 5 new recruits about our Politics and Procedures.
- Prepared several group activities to test their knowledge.
- Daily call listening to ensure highest level of service is provided.
- Weekly coaching with each individual to focus on improvement points.
Customer Service Representative
Toronto Dominion Auto Finance
01.2017 - 02.2019
- Take ownership for the calls, email or fax and by ensuring that all inquiries are investigated and resolved to the satisfaction of the customer. Delay payments and facilitate due date and payment frequency changes for TDAF clientele. Provide payouts and balances to customers and authorized third parties
- Achieve and maintain quality monitoring scores of at least 85% monthly. Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties
- Provide accurate and up to date information to all TDAF customers at all times
- Facilitate the resolution of minor escalated calls
- Perform outbound activities of the department such as outgoing welcome calls, insurance broker calls, TDAF Direct payout quotes to dealerships and returning all voice messages left by customers. Returning all voice messages left by customers
Education
Some College (No Degree) -
Cégep Édouard-Montpetit
Longueuil, QCHigh School Diploma -
École Secondaire Antoine-Brossard
Brossard, QC06.2014
Skills
- Time Management
- Microsoft Office
- Handling Customer Complaints
- Multitasking and Organization
- Customer Service
- Friendly and Relatable
- Attention to Detail
- Honesty and Integrity
- Problem-Solving
- Task Prioritization
Languages
French
Full Professional
English
Full Professional
Farsi
Native/ Bilingual
Timeline
Executive Assistant
Lithion Technologies
03.2023 - 03.2024
Executive Assistant
BCA CPA
10.2022 - 03.2023
Administrative Assistant
Innovitech
01.2022 - 10.2022
Administrative Assistant
Association Intégration Multiculturel du Québec
07.2021 - 01.2022
Inside Sales Representative
Toronto Dominion Auto Finance
03.2020 - 07.2021
Resource Officer
Toronto Dominion Auto Finance
05.2019 - 03.2020
Transitioning Team Leader
Toronto Dominion Auto Finance
02.2019 - 05.2019
Customer Service Representative
Toronto Dominion Auto Finance
01.2017 - 02.2019
Some College (No Degree) -
Cégep Édouard-Montpetit
High School Diploma -
École Secondaire Antoine-Brossard
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