Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Murray Hearn

St Catharine’s,ON

Summary

Experienced Resort Manager with 10+ years in hospitality & customer service Extensive computer knowledge and skills including Microsoft Office, email software Outstanding customer service skills and experience Excellent communication and interpersonal skills Highly developed leadership and motivational abilities Excellent organization, problem solving and conflict resolution skills Pro-active, result oriented and self-motivated Experienced Class 1 Commercial Truck Driver

Overview

Work History

DYC Harbour Office Supervisor

Dalhousie Yacht Club
  • Training, scheduling and supervision of summer student staff
  • Management of Harbour Office
  • DYC Fleet and Equipment Usage
  • Supervision of yard maintenance
  • Dock usage and maintenance
  • Risk Assessment of DYC outside facilities
  • Provide excellent customer service to all guests
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Created, prepared, and delivered reports to various departments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Resort & Marina Manager

Shadow Creek Resort & Marina
  • Provide excellent customer service to guests in a timely manner in a fast-paced environment
  • Managed day-to-day activities of employees
  • Overseeing grounds keeping & seasonal dock space leases & dock maintenance
  • Managed all aspects of a 120 Slip Marina, in Alberta’s largest inland marina
  • Interacting with slip holders & seasonal guests to create a fun and friendly environment
  • Maintained & kept area clean & clear from any obstructions
  • Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
  • Enhanced safety measures, conducting regular inspections of facilities, equipment, and infrastructure to ensure compliance with regulations.
  • Ensured proper documentation was maintained including insurance policies/licenses required for operating a successful Marina.
  • Increased marina revenue by implementing effective marketing strategies and promoting available services.

Resort Manager

Big Fish Bay RV Resort
  • Provide excellent customer service to guests in a fast-paced environment
  • Accurate record keeping and data entry
  • Utilize Campground Master database to maintain guest accounts
  • Answer all calls & respond to all inquiries in a timely manner
  • Communicate effectively with multiple departments in meeting guest needs
  • Respond to inquiries, resolve guest issues, provide accurate information
  • Responsible for the hiring & training of all personnel - financial records - petty cash

Manager

Manitoulin Transport
  • Provide excellent customer service in a fast-paced environment
  • Maintain professionalism in high stress situations
  • Accurate record keeping and data entry
  • Utilize database to maintain customer accounts
  • Answer calls utilizing multi line switchboard system
  • Communicate effectively with multiple departments in meeting
  • Respond to inquiries, resolve customer issues, provide accurate information
  • Responsible for the hiring & training of personnel

Owner/ Manager

HEAR –N Sales & Service / Custom Protect Ear
  • Manage day to day office functions
  • Customer service and support
  • Reception, data entry, and administrative support
  • Sales support, appointment scheduling and problem resolution
  • Accounts payable/receivables and collection
  • Utilized database to manage customer accounts

Branch Manager

ICS Courier Services
  • Managed daily activities of approximately 20-25 employees
  • Performed recruitment, selection, training and development of all existing and new employees
  • Scheduled courier route coverage in the event of absence, vacation or cross training
  • Promoted positive employee relations and work environment
  • Communicated daily and ongoing with Branch Supervisor, Sort Supervisors, Customer Service and Sales
  • Prepared and maintained various inter branch reports to be provided to the Head Office as required
  • Monitoring, auditing and setting of route standards while maximizing route efficiencies
  • Ensured that all freight was picked up and delivered by couriers in an accurate and timely fashion to maintain high standards of customer service

Distribution Manager

TDL GROUP
  • Managed the daily operations of 85 employees
  • Arranged for service of vehicles
  • Responsible for the hiring of all new employees
  • Responsible for the logistics of all freight to new stores

Education

Skills

  • Budget Management
  • Analytical Thinking
  • Time Management
  • Security Protocols Implementation
  • Staff Training

References

Available upon request

Timeline

DYC Harbour Office Supervisor

Dalhousie Yacht Club

Resort & Marina Manager

Shadow Creek Resort & Marina

Resort Manager

Big Fish Bay RV Resort

Manager

Manitoulin Transport

Owner/ Manager

HEAR –N Sales & Service / Custom Protect Ear

Branch Manager

ICS Courier Services

Distribution Manager

TDL GROUP

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Murray Hearn