Murray Hearn
St Catharine’s,On
Summary
- Experienced Resort Manager with 10+ years in hospitality & customer service
- Extensive computer knowledge and skills including Microsoft Office, email software
- Outstanding customer service skills and experience
- Excellent communication and interpersonal skills
- Highly developed leadership and motivational abilities
- Excellent organization, problem solving and conflict resolution skills
- Pro-active, result oriented and self motivated
- Experienced Class 1 Commercial Truck Driver
Overview
31
31
years of professional experience
Work History
Resort & Marina Manager
Shadow Creek Resort & Marina
- Provide excellent customer service to guests in a timely manner in a fast-paced environment
- Managed day-to-day activities of employees
- Overseeing grounds keeping & seasonal dock space leases & dock maintenance
- Managed all aspects of a 120 Slip Marina, in Alberta’s largest inland marina
- Interacting with slip holders & seasonal guests to create a fun and friendly environment
- Maintained & kept area clean & clear from any obstructions.
Resort Manager
Big Fish Bay RV Resort
05.2015 - 10.2017
- Provide excellent customer service to guests in a fast paced environment
- Accurate record keeping and data entry
- Utilize Campground Master database to maintain guest accounts
- Answer all calls & respond to all inquiries in a timely manner
- Communicate effectively with multiple departments in meeting guest needs
- Respond to inquiries, resolve guest issues, provide accurate information
- Responsible for the hiring & training of all personnel -financial records- petty cash.
Manager
Manitoulin Transport
01.2007 - 05.2015
- Provide excellent customer service in a fast paced environment
- Maintain professionalism in high stress situations
- Accurate record keeping and data entry
- Utilize database to maintain customer accounts
- Answer calls utilizing multi line switchboard system
- Communicate effectively with multiple departments in meeting
- Respond to inquiries, resolve customer issues, provide accurate information
- Responsible for the hiring & training of personnel.
Owner/ Manager
HEAR –N Sales & Service / Custom Protect Ear
05.2003 - 09.2006
- Manage day to day office functions
- Customer service and support
- Reception, data entry, and administrative support
- Sales support, appointment scheduling and problem resolution
- Accounts payable/receivables and collection
- Utilized database to manage customer accounts.
Branch Manager
ICS Courier Services
02.2001 - 05.2003
- Managed daily activities of approximately 20-25 employees
- Performed recruitment, selection, training and development of all existing and new employees
- Scheduled courier route coverage in the event of absence, vacation or cross training
- Promoted positive employee relations and work environment
- Communicated daily and ongoing with Branch Supervisor, Sort Supervisors, Customer Service and Sales
- Prepared and maintained various inter branch reports to be provided to the Head Office as required
- Monitoring, auditing and setting of route standards while maximizing route efficiencies
- Ensured that all freight was picked up and delivered by couriers in an accurate and timely fashion to maintain high standards of customer service.
Distribution Manager
TDL GROUP
10.1986 - 01.2001
- Managed the daily operations of 85 employees
- Arranged for service of vehicles
- Responsible for the hiring of all new employees
- Responsible for the logistics of all freight to new stores.
Skills
- Budget Management
- Analytical Thinking
- Time Management
- Security Protocols Implementation
- Staff Training
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Resort Manager
Big Fish Bay RV Resort
05.2015 - 10.2017
Manager
Manitoulin Transport
01.2007 - 05.2015
Owner/ Manager
HEAR –N Sales & Service / Custom Protect Ear
05.2003 - 09.2006
Branch Manager
ICS Courier Services
02.2001 - 05.2003
Distribution Manager
TDL GROUP
10.1986 - 01.2001
Resort & Marina Manager
Shadow Creek Resort & Marina
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