Murray Frost

260-Unit Lease-Up | Mid-Rise Community

• Launched all operational systems for a brand-new luxury community, including leasing standards, vendor contracts, and performance protocols
• Built onsite workflows and set expectations for team structure, tour strategy, lead conversion, and resident experience
• Coordinated with ownership, marketing, construction, and regional leadership to ensure full alignment on lease-up goals
• Selected and onboarded vendors, set up service agreements, and initiated site-wide operational control

Property Manager
08/24 - Present, Cushman & Wakefield

• Manage a 280-unit mid-rise community, playing a pivotal role in driving operations toward near-stabilization by implementing efficient processes aligned with Cushman & Wakefield’s guidelines.
• Lead and supervise all property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, and vacancy management.
• Deliver outstanding customer service to residents and prospects, directly enhancing satisfaction, renewal rates, revenue, and reputation.
• Execute and oversee lease and renewal processes to ensure compliance with company standards.
• Analyze competition to drive revenue and develop innovative marketing programs.
• Uphold Cushman & Wakefield’s mission, fostering a positive and supportive environment for residents and staff alike.

Property Manager
06/2019 - 08/2024, Holland Partner Group

Platform at Union Station – 287-Unit High-Rise, Denver, CO

Directed all aspects of high-rise property management, ensuring smooth operations across maintenance, leasing, and resident relations in a bustling urban environment.
Delivered superior resident satisfaction through proactive engagement, contributing to high retention and occupancy rates.

Ezlyn Westminster – 332-Unit Garden-Style Acquisition, Westminster, CO

Oversaw the transition and management of this new acquisition, leading comprehensive unit renovations including upgrades to appliances, counters, cabinetry, flooring, and executing exterior and parking lot improvements.
Enhanced property value and resident satisfaction by implementing efficient operations and aesthetic upgrades tailored to the community’s needs.

Quin & Nita – 423-Unit Lease-Up, Denver, CO -

Conducted daily construction walks to ensure units, corridors, and exteriors met high standards, coordinating closely with construction, development, and subcontractors on punch lists and warranty management.
Collaborated with asset management to align with investment goals, attending weekly construction and development meetings to drive efficient completion.

Key Achievements

• Achieved stabilization of the first phase of Quin/Nita project (208 units) within 10 months, reaching 95% occupancy.
• Maintained an average 60% renewal retention rate and earned a 4.8-star Google rating with nearly 50 reviews in the first full year.
• Achieved an impressive 0.2% delinquency rate and kept controllable budgeted items within 0.4% of budgeted expectations.

Community Manager
06/2014 - 02/2019, Equity Residential
San Francisco, CA & Seattle, WA Metro Areas

• Managed a diverse portfolio of properties, including mid-century modern, garden-style, and lease-up communities, with unit counts ranging from 128 to 453, across dynamic metropolitan markets.
• Directed all property operations with a focus on financial health, resident satisfaction, and team development, adapting strategies based on market analysis to optimize occupancy and revenue.
• Recruited, trained, and mentored team members, enhancing performance through regular meetings and tailored career development guidance; additionally served as a corporate trainer, fostering best practices across multiple properties.
• Forecasted budgets and identified strategic opportunities for revenue growth and expense control, while supporting marketing initiatives and pricing strategies to meet leasing targets.
• Strengthened community relations by organizing resident events and activities to boost satisfaction and retention.
• Achieved multiple company awards, recognizing outstanding management performance and contributions to operational excellence.