Murielle Leticia Mbatchou Fomi
Nepean,ON
Summary
Dynamic customer care professional with extensive experience at Mahaza, adept at resolving complaints and enhancing customer satisfaction. Proven track record in sales strategy and relationship building, utilizing CRM software to drive customer retention. Bilingual communicator with strong problem-solving skills, committed to delivering exceptional service and fostering client loyalty.
Overview
5
5
years of professional experience
Work History
Customer care
Mahaza
Douala, Littoral
08.2023 - 02.2024
- Managed customer accounts and updated information in the system.
- Collaborated with team members to improve service quality and efficiency.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales agent
Weconnect
Douala, Littoral
01.2021 - 05.2021
- Collaborated with team members to enhance sales strategies and processes.
- Utilized CRM software to track customer interactions and sales activities.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Resolved customer complaints promptly and effectively.
- Negotiated contracts with customers to secure sales deals.
Call Center Agent, Inbound Sales
Gec business center
Douala, Littoral
08.2020 - 12.2020
- Managed incoming calls to provide excellent customer service and support.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered customer questions about products, prices, availability, product uses, and credit terms.
Commercial Agent
Iris ceramica and mobil spazio
Yaounde, Centre
02.2019 - 02.2019
- Presented product demonstrations to showcase features and benefits effectively.
- Developed and implemented strategies to increase sales revenue.
- Collaborated with warehouse employees to fulfill orders and communicate customers' special requests.
- Advised clients on legal requirements concerning commercial leasing and purchasing agreements.
Education
Law
University of Yaounde 2, Soa
Yaoundé , Centre 05.2019
High School Diploma -
Étoile Modern Bilingual College
Douala , Littoral 06.2013
Skills
- Customer care experience
- Dealing with customer complaints
- Sales strategy
- Effective communication
- Problem solving
- Relationship building
- Professional communication
- Language proficiency
- Follow-up skills
- Empathy and patience
- Information management
- Customer retention
- Adaptability and flexibility
- Customer relationship management
- Bilingual communication
Additional Information
canadian permanent resident
Expérience
Emploi temporaire,Emploi sur contrat,Emploi sur contrat,Emploi temporaire
Formation
Good
Languages
English
Native/ Bilingual
French
Full Professional
Affiliations
Digital marketing training on The african digital workshop Google. Offers marketing tools and productivity and business strategy
Timeline
Customer care
Mahaza
08.2023 - 02.2024
Sales agent
Weconnect
01.2021 - 05.2021
Call Center Agent, Inbound Sales
Gec business center
08.2020 - 12.2020
Commercial Agent
Iris ceramica and mobil spazio
02.2019 - 02.2019
Law
University of Yaounde 2, Soa
High School Diploma -
Étoile Modern Bilingual College