Muriel LeBlanc
Georgetown,Ontario
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cash register transactions. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
27
27
years of professional experience
Work History
Sales & Merchandising
Too Good To Be Through
10.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Sales & Merchandising
Rosebud's Designer Consignment Boutique
06.2016 - 06.2022
- Basically all same duties described for latest job.
- Plus, managing floor and training new employees.
Owner/Operator
New To You / All Together You Consignment Boutique
10.1996 - 06.2015
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior clothing and accessories to customers.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Registered Holistic Nutritionist - Nutrition Sciences
Canadian School of Natural Nutrition
Toronto Ontario06.2008
Image & Color Consultant - Fashion, Image, Makeup
Expressions In Color
Ohio, U.S.A. 08.1996
Did Not Graduate - Kinesiology & Education
Simon Fraser University
Burnaby, B.C.Skills
- Customer Service
- Excellent People Skills
- Merchandise Display
- Very Organized
- Proficient in Styling
- Acquire New Business
- Product Promotion
- Efficient in POS systems
- Credit and Cash Transactions
Languages
French
Limited Working
Timeline
Sales & Merchandising
Too Good To Be Through
10.2022 - 06.2023
Sales & Merchandising
Rosebud's Designer Consignment Boutique
06.2016 - 06.2022
Owner/Operator
New To You / All Together You Consignment Boutique
10.1996 - 06.2015
Registered Holistic Nutritionist - Nutrition Sciences
Canadian School of Natural Nutrition
Image & Color Consultant - Fashion, Image, Makeup
Expressions In Color
Did Not Graduate - Kinesiology & Education
Simon Fraser University
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