Murie Casillas
Redlands
Summary
Project Manager with extensive experience in project coordination and customer relations at Haven Cleaning and Restoration. Proficient in QuickBooks and team leadership, successfully managed operations and improved vendor relationships, resulting in increased efficiency and customer satisfaction. Notable for conflict resolution skills and fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager / Administrative Assistant
Haven Cleaning and Restoration
Rancho Cucamonga
09.2021 - 09.2025
- Promoted from Administrative Assistant to Project Manager based on performance
- Coordinated job schedules, customer communication, and site visits
- Maintained vendor relationships, processed invoices, and tracked inventory
- Oversaw office operations: document management, emails, faxes, and meetings
- Managed bookkeeping, payroll tracking, and QuickBooks operations
Barista
Redlands University
Redlands
08.2021 - 10.2021
- Prepared high-quality beverages and food items in a fast-paced environment
- Provided excellent customer service to students and faculty
- Maintained cleanliness and followed health safety standards
- Left position due to promotion opportunity at previous employer
Shift Lead
Saku Ramen
Riverside
02.2021 - 08.2021
- Managed employee scheduling and daily operations
- Trained new hires and supervised service flow
- Handled customer conflict resolution and enforced company policies
- Reviewed employee performance and supported upper management
Assistant Manager
Venezia Pizza
Redlands
02.2019 - 12.2019
- Assisted manager in daily operations and customer satisfaction
- Maintained cleanliness and food safety compliance
- Supervised staff and helped train new employees
- Performed cash handling, deposits, opening/closing duties
- Provided full bar service including pouring, mixing, and serving beverages
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06.2018
Some College (No Degree) - Criminal Justice
Moreno Valley College
Moreno Valley, CASkills
- Project coordination and scheduling
- Administrative support and bookkeeping
- Customer service and relations
- Team leadership and conflict resolution
- Inventory management and cash handling
- QuickBooks and payroll processing
- CRM software proficiency
- Food safety and shift management
- Bar service expertise
Certification
CPR Certified, CA20619
References
- Linda Panchea, Owner, Haven Cleaning and Restoration, (909) 837-8987
- Alex Stanciulescu, Lead Estimator, Haven Cleaning and Restoration, (909) 257-5777
Authorized To Work In Us
True
Timeline
Project Manager / Administrative Assistant
Haven Cleaning and Restoration
09.2021 - 09.2025
Barista
Redlands University
08.2021 - 10.2021
Shift Lead
Saku Ramen
02.2021 - 08.2021
Assistant Manager
Venezia Pizza
02.2019 - 12.2019
High School Diploma -
Citrus Valley High School
Some College (No Degree) - Criminal Justice
Moreno Valley College