Summary
Overview
Work History
Education
Skills
Timeline
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Muriceo Felix

San Diego

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience

Work History

Premier Service Consultant

AT&T
San Diego
10.2023 - Current
  • Provided exceptional customer service to AT&T Premier customers, ensuring a seamless, personalized experience.
  • Assisted business and individual clients with account management, billing inquiries, and service upgrades.
  • Processed transactions, including new activations, device upgrades, and contract renewals.
  • Troubleshot technical issues, resolving concerns efficiently to enhance customer satisfaction.
  • Educated customers on AT&T products, services, and promotions to optimize their communication needs.
  • Maintained accurate records of customer interactions and service requests to ensure timely follow-ups.
  • Collaborated with internal teams to resolve escalated issues, and provide top-tier service.
  • Consistently met and exceeded sales and service performance goals.

Front Desk Agent

Fairmont Grand Del Mar
San Diego
01.2022 - 10.2024
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Solid experience in accounting functions, such as accounts payable/receivable, and auditing.
  • Maximized revenues by partnering with the regional manager to forecast rates based on market trends.
  • Managed invoicing and rate negotiation for large clients and business guests.
  • Compute bills, collect payments, post charges, adjustments, and make changes accurately for the guests.

Technical Specialist

Apple, Inc.
Sacramento
01.2019 - 01.2022
  • Provide unparalleled customer service by addressing and resolving technical issues related to Apple hardware, software, and services.
  • Assist customers in person, over the phone, or through digital channels, in a friendly and professional manner.
  • Diagnose and troubleshoot various technical problems concerning Mac computers, iPhones, iPads, Apple Watch, and other Apple devices. Offer prompt and accurate solutions to enhance the customer experience.
  • Identify opportunities to upsell Apple products and services based on customer needs and preferences.
  • Encourage customers to explore new accessories, software upgrades, or additional services.
  • Conduct training sessions and workshops for customers to enhance their knowledge of Apple products and software. Empower users to make the most of their devices and applications.

Customer Relations Coordinator

Old Sugar Mill Winery
Clarksburg
01.2018 - 01.2019
  • Orchestrated the seamless execution of weddings and private events by skillfully coordinating multiple details.
  • Efficiently managed busy schedules to ensure the timely and flawless implementation of events.
  • Conducted guest and vendor check-ins, and facilitated smooth equipment rentals.
  • Committed to meeting and surpassing our guests' expectations by providing exceptional service and personalized attention.

Education

High School Diploma -

Elk Grove High
Elk Grove, CA
05-2016

Some College (No Degree) - Computer Science

Sierra College
Rocklin, CA

Skills

  • Excellent communication
  • Interpersonal relationships
  • Customer service
  • Conflict Resolution
  • Time management
  • Google Suite
  • MS-Office Suite
  • Salesforce
  • Meeting and exceeding sales targets

Timeline

Premier Service Consultant

AT&T
10.2023 - Current

Front Desk Agent

Fairmont Grand Del Mar
01.2022 - 10.2024

Technical Specialist

Apple, Inc.
01.2019 - 01.2022

Customer Relations Coordinator

Old Sugar Mill Winery
01.2018 - 01.2019

High School Diploma -

Elk Grove High

Some College (No Degree) - Computer Science

Sierra College

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Muriceo Felix