Murat Kurt
Customer Service Representative
Waterloo
Summary
I have over 3 years of experience in customer service and cash handling roles, including working as a teller at Kuveyt Türk Bank. I am skilled at managing transactions accurately, assisting customers with their inquiries, and maintaining a professional attitude. Currently, I am pursuing a Diploma in Business Administration in Canada to enhance my knowledge and skills. I am detail-oriented, dependable, and motivated to provide excellent service in any customer-focused role.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Night Crew Member
Lowes Home Improvment
08.2019 - 03.2021
- Stocked and organized merchandise on sales floor, ensuring products were easily accessible for customers and aligned with store layout standards.
- Assisted in unloading delivery trucks, verifying accuracy of shipments, and promptly placing items in designated storage areas.
- Maintained cleanliness and safety of work environment by regularly performing cleaning duties and adhering to safety protocols.
- Collaborated with team members to execute nightly inventory checks, identifying discrepancies and ensuring accurate stock levels for daily operations.
Teller
Kuveyt Turk
05.2017 - 01.2019
- Processed customer transactions efficiently, handling deposits, withdrawals, and loan payments while ensuring accuracy in cash handling.
- Assisted customers with account inquiries and provided information on banking products, enhancing customer satisfaction and loyalty.
- Maintained up-to-date knowledge of bank policies and procedures to ensure compliance during all transactions and interactions with clients.
- Trained new staff members on operational procedures and customer service standards, fostering a collaborative team environment.
Intern
TNT-FedEx
05.2016 - 09.2016
- Assisted in developing and implementing project timelines, ensuring adherence to deadlines and efficient resource allocation.
- Conducted thorough research and analysis to support strategic planning initiatives, providing actionable insights for project improvement.
- Coordinated team meetings, documenting key decisions and action items to enhance communication and accountability among team members.
- Utilized project management software to track progress on deliverables, facilitating timely updates for stakeholders and enhancing project visibility.
Intern
Tesco Kipa
05.2015 - 09.2015
- Assisted with daily HR operations, including maintaining employee files and preparing HR documents.
- Supported recruitment activities by screening resumes and coordinating interviews.
- Helped organize onboarding sessions and training programs for new employees.
- Participated in employee engagement initiatives and HR projects.
- Ensured confidentiality and accuracy in handling sensitive employee information.
Education
Diploma - Business Management
Citi College
Toronto, Canada 04.2001 -
Certificate - General Arts And Science English Language Studies
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None 04.2001 -
Bachelor of Arts - International Relations
Kırıkkale University
Kırıkkale 04.2001 -
Skills
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal skills
- Ability to handle financial transactions accurately and efficiently
- Attention to detail and strong organizational skills
- Problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and dynamic environment
- Proficiency in MS Office (Word, Excel, Outlook) and basic computer skills
- Team player with a positive attitude and adaptability
- Time management and multitasking skills
- Discretion and ability to handle confidential information
Timeline
Night Crew Member
Lowes Home Improvment
08.2019 - 03.2021
Teller
Kuveyt Turk
05.2017 - 01.2019
Intern
TNT-FedEx
05.2016 - 09.2016
Intern
Tesco Kipa
05.2015 - 09.2015
Diploma - Business Management
Citi College
04.2001 -
Certificate - General Arts And Science English Language Studies
Conestoga College Institute of Technology And Advanced Learning
04.2001 -
Bachelor of Arts - International Relations
Kırıkkale University
04.2001 -
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