Muralidhara Chenchu
Mississauga,ON
Summary
IT Professional with 25 years of progressive leadership experience
Strong, versatile leader specializing in information technology and project delivery seeking opportunity that offers
professional challenges to utilize excellent interpersonal, problem-solving, and decision-making skills while leveraging
other proficiencies to:
- influence strategic direction and provide oversight on key initiatives to drive cost reduction, increase growth,
and improve efficiencies. - build diverse, high-performing, and collaborative teams while cultivating an open and inclusive work culture.
- navigate high-sensitivity and politically driven situations while strengthening stakeholder relationships.
Overview
25
25
years of professional experience
Work History
Manager, NDMNRF, Land and Resources I+IT Cluster
Ministry of Natural Resources
02.2023 - Current
- Provide clients and senior management with strategic advice, expertise, and collaborative solutions for the provision of technology solutions for new business priorities and operational issues.
- Managing the provision of the full range of business solutions, information systems development, and maintenance for MNR Business.
- Defining IT strategy and drafting a comprehensive roadmap to align with business strategy.
- Accountable for managing the budget forecast and recoveries, resource risk and capacity planning, operational and service level agreements, and vendor procurements.
- Effectively communicating with executives to influence the strategic direction, planning, and execution of critical initiatives while ensuring alignment with organizational goals and objectives.
- Continuing to foster a diverse and inclusive environment, inspire creativity and innovation, and encourage a highly supportive and collaborative team culture.
- Routinely meeting with direct reports to develop positive working relationships, and provide immediate feedback on coaching, mentoring, and career development opportunities.
Manager, Application Development & Testing, Enterprise Human Capital Solutions Practice
GSIC, Ministry of Government and Consumer Services
04.2020 - 02.2023
- Manage a team responsible for and accountable for all technology intakes, change requests, and incidents related to Enterprise applications.
- Streamlined the intake and change request process, and achieved an 80% volume reduction within six months, thereby redirecting staff to enterprise projects and strategic initiatives.
- Optimized the tier 1 and tier 2 intake process and incident management; developed root cause analysis fundamentals for tier 1 and tier 2 staff (functional and technical).
- Supported technical partners through root cause analysis and resolution related to the above.
- Develop and mentor a team of professionals in preparation for roles of increased responsibility and accountability.
- Led the enhancement of OPS Careers to enable access to OPS employment opportunities for Canadian veterans by engaging with provincial and federal levels of government, as mandated by the Premier of Ontario.
- Led the planning and issue-free implementation of the migration of the Enterprise talent acquisition application (OPS Careers/e-Careers) to Microsoft Azure Cloud Services, affecting OPS employees, the citizens of Ontario, and end users in over 220 countries, and positioning the OPS as an employer of choice.
- Leading the planning and delivery of new solutions in the Power Platform and Microsoft Dynamics for the Workforce Harassment division.
- Supporting the system integration team, which is involved in various releases of WIN operations.
- The changes range from enhancements to support MYP and modernization projects, which include PUM updates of PeopleSoft HCM and automation of test scripts.
Manager, Quality Assurance
Ministry of Government and Consumer Services
09.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Provided leadership and management for the cost-effective testing of applications at all stages of the Systems Development Life Cycle (SDLC)
- Developed and implementing innovative QA approaches, processes, products, and services which support the business strategy
- Ensured systems are implemented according to established budgets, schedules, standards and quality
- Managed and controlled the project budget and contributed to long term financial and resource planning
- Ensured compliance with regulatory, legal, financial, collective agreements and ministry policy commitments and advised senior management of sensitive issues/matters
- Hired, trained and mentored staff to maximize effectiveness
- Evaluated employees' strengths and assigned tasks based on experience and training
- Boosted team member productivity by enhancing monitoring and motivational approaches
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Achieved a 100% average delivery rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in a high-stress environment
Quality Assurance Lead
Ministry of Transportation
05.2013 - 09.2018
- Provided leadership and management for the cost-effective QA approach of applications in the scope of the RUS Modernization project at all stages of the Systems Development Life Cycle (SDLC).
- Driven the development of the overall QA strategy for the RUS Modernization projects, like the IRP/OO and Carrier programs.
- Managed and coordinated the full range of I&IT QA services of the RUS Modernization Project (IRP/OO and Carrier Segment 1) that will deliver on multi-platform environments to support critical program business needs.
- Supervised multidisciplinary teams of project staff, including I&T staff, client staff, and consultants.
- Ensured testing is conducted according to established budgets, schedules, and standards; followed up with Business Users/Clients, l&IT Applications Development Manager, and/or System Solutions Manager to ensure the scope, results, and recommendations are understood and adopted.
- Developed and managed effective relationships with business clients, other clusters/ministries, enterprise-level specialists, suppliers, OPS team members, external clients, and stakeholders.
IT Manager
CGI Canada
Toronto, Canada
07.2012 - 05.2013
- Managed the large program modernization to a COTS product at TD Bank.
- Managed a budget of over $2 million and 25+ resources in 3 project teams, with an average monthly run rate of $300K.
- The solution involved a range of systems, MQ and WebSphere-based middleware solutions, and a range of legacy systems.
- Led the assessment and implementation of organizational transformation initiatives for TD Canada.
- This included redefining the organization charter, creating an organizational roadmap, and developing a metric program.
- Provided leadership for the process mapping teams, with a combined budget of over 5 million CAD.
- Led the teams through a re-planning and re-strategizing phase of the program to baseline the budgets and the timelines.
- Analyzed the current state of the 95+ legacy interfaces, identified the gaps, and developed the plan to develop, test, and migrate these into an ESB solution.
Senior Project Manager
IBM Global Services
Toronto, Canada
04.2009 - 07.2012
- Provided leadership, direction and support to a team of 35+ resources which include onshore and offshore resources
- Managed an annual operational budget of 3+ million
- Developed and tracked the department budget of 7+ million
- The portfolio included complete Bell.ca (shop, my bell and support)
- Developed and implemented the Program Governance Model and dashboards for reporting
- Regularly communicated with executive management and business sponsors regarding status, health and areas that require attention
Project Manager
IBM Global Services
India
08.2005 - 04.2009
- Client- Nortel( UK) &Caremark(US)
- Has delivered 3 major releases assuring scope, quality and compliance with the organization's project management guidelines
- Coordination between the centers (Nortel UK and Nortel Canada with IBM Bangalore and IBM Hyderabad)
Senior Software Engineer
INFINEON TECH LTD
Bangalore, India
09.2004 - 08.2005
- Requirements gathering and analysis
- Design and development of modules e-secure, secure card (64k and 128k chip cards) and RSA implementation
- Unit testing and defect fixing for in house development
- UAT testing of 3rd party applications
Sr Test Engineer
Navionics Engineering Private Limited
Hyderabad, India
07.2003 - 08.2004
- Responsibilities:
- Requirements analysis and clarification with the business team
- Development using C, C++ and VB Script for G3, G5 and G7 navigational products
Software Engineer
Softquest Technologies
Hyderabad, India
03.2000 - 06.2003
- Client: Columbus Ohio Road Transport and In House product development
- Design and development of projects (COTA, TeleRads, JNTU university) using .NET
Education
Bachelor of Engineering - Electronics And Telecommunication
Osmania University
12-1999
Project Management Professional (PMP) Certification -
Professional Scrum Master 1 -
Scrum.org
Skills
- Project and Portfolio Management
- Critical Thinking and Decision Making
- Budgeting and forecasting
- Resource management
- Team Leadership
- Innovative and strategic thinking
- Influencing and Empowering
- Process Improvement
- Risk Management
- Change Management
- Empathetic and inspiring
- Communication and collaboration
- Building relationships
- Trustworthy and reliable
Timeline
Manager, NDMNRF, Land and Resources I+IT Cluster
Ministry of Natural Resources
02.2023 - Current
Manager, Application Development & Testing, Enterprise Human Capital Solutions Practice
GSIC, Ministry of Government and Consumer Services
04.2020 - 02.2023
Manager, Quality Assurance
Ministry of Government and Consumer Services
09.2018 - 03.2020
Quality Assurance Lead
Ministry of Transportation
05.2013 - 09.2018
IT Manager
CGI Canada
07.2012 - 05.2013
Senior Project Manager
IBM Global Services
04.2009 - 07.2012
Project Manager
IBM Global Services
08.2005 - 04.2009
Senior Software Engineer
INFINEON TECH LTD
09.2004 - 08.2005
Sr Test Engineer
Navionics Engineering Private Limited
07.2003 - 08.2004
Software Engineer
Softquest Technologies
03.2000 - 06.2003
Bachelor of Engineering - Electronics And Telecommunication
Osmania University
Project Management Professional (PMP) Certification -
Professional Scrum Master 1 -
Scrum.org
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