MUQEED HUSSAIN SYED

HYDERBAD

Summary

Dynamic Customer Service Representative with a proven track record at Amazon, excelling in problem resolution and active listening. Skilled in managing high-stress situations, I foster customer loyalty through empathetic complaint resolution and informed product recommendations, driving repeat business and enhancing customer relations.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

Amazon

01.2022 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

NARAYANA JUNIOR COLLAGE

HYDERBAD

03-2016

Skills

Customer service
Active listening
Critical thinking

Data entry
Customer relations
Problem resolution

Languages

English

Full Professional