Muqaddas Ibrahimi
Ottawa,ON
Summary
Customer experience associate looking to transition into a Financial Advisor role, bringing strong customer service skills, and a dedication to help clients achieve their financial goals and develop my own skills and capabilities
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Scotiabank
03.2023 - Current
- Work to improve the Branch's targets by identifying advice opportunities and referrals by putting right customers with the right bankers.
- Responsible for processing financial transactions such as deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and Scotiabank's Code of Conduct.
- Respond and resolve customer concerns and escalations following bank policies and procedures
- Connect and build rapport with customers to advise and help them with their daily banking needs.
- Process customer transactions promptly, minimizing wait times to provide great customer experience and work towards increasing C-Pulse targets.
- Educate and help customers on use of online banking.
Optometrist Assistant
Dr Bella & Associates Optometry
02.2020 - 12.2022
- Acted as initial point of contact for patients as front counter and over the phone.
- Scheduled appointments using the appointment book and preparing invoices using Wave.
- Preformed pre-testing procedures.
- Maintained inventory of office supplies and medical products.
- Maintained files and records using the alphabetical filing method.
- Solved any conflicts occurring in the clinic.
- Submitted insurance claims through Telus, Blue cross, Provider connect.
- Submitted claims through CABMD
Key Holder/Shift Leader
Softmoc
08.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Diploma - Law Clerk
Seneca College of Applied Arts And Technology
North York, ON12.2022
Skills
- Customer Service
- Team-Building
- Self-Motivated
- Flexible and Adaptable
- Client Relationships
- Task Prioritization
- Team Collaboration
- Efficient Service
- Understanding Customer Needs
- Strong Sense of Banking Ethics
Certification
- Investment Funds In Canada (IFC) - Enrolled and In Progress
Timeline
Customer Experience Associate
Scotiabank
03.2023 - Current
Key Holder/Shift Leader
Softmoc
08.2021 - 08.2022
Optometrist Assistant
Dr Bella & Associates Optometry
02.2020 - 12.2022
Diploma - Law Clerk
Seneca College of Applied Arts And Technology
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