Muot Joseph

• Aspired to provide above-and-beyond customer assistance, Footlocker is a very well-respected company, and therefore customers expected nothing but quality service and that is what was received.
• As manager, I was held liable for leading the team and supervising the store at all times. This included making sure all employee's needs were met and ensuring everyone was in a safe and stable working environment at all times
• Other responsibilities as a Manager were counting tills and being responsible for large amounts of cash on a daily basis
• Above all, the main focus was prioritizing customer experience and making sure to always go above and beyond to obsess over the customer and exceed their expectations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in the workplace.

• Support back office and front line with transactions/disputes and other critical matters relating to management
• Helped advisors service transactions through in-person and digital needs
• Helped resolve any customer issues or complaints
• Worked on processes to increase customer service experience
• Made sure work environment was positive and efficient
• Helped clients with banking transactions from their personal accounts to investment banking accounts
• Kept administration work organized to ensure work with done in proper time
• Handled several tasks with multiple different priorities
• Communicated with customers in a professional, easy-to-understand, and well-engaging manner, as well as communicating with customers in writing in an effective manner
• Ensured documentation for management is prepared accurately
• Reviewing documentation to see if it reflects business attention while meeting all client's needs
• Helped customers adapt to changing trends such as new technological advances.

This job required countless hours of office work as well as a major commitment to show up every day with an amazing attitude and the will to teach and lead

• Trained staff in the proper implementation of program systems, familiarizing them with camp traditions and verifying basic knowledge of activities.
• Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
• Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
• Collaborated with HR on hiring and onboarding staff, managing onboarding documents and payroll oversight.