Muntaha Muntaha
Chatham,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
Chatham, ON
07.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Shift Manager
Pizza Hut
Chatham, ON
04.2023 - 01.2024
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Advisor/Data Entry Clerk/Teller Coordinator
trucking
Chatham, ON
04.2023 - 01.2024
- Prepared program summary analyses, evaluative reports and recommendations to support retention initiatives.
- Helped resolve problems by addressing problems analytically and with real-world data.
Security Officer
Paragon
Chatham, ON
02.2022 - 12.2022
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Maintained high levels of alertness throughout shifts.
Education
High School Diploma -
St Clair College
Chatham, ON06-2023
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Technical Support
- Product Sales
- Sales Expertise
- Positive and Professional
- Problem-Solving Abilities
- Project Management Abilities
- Staff Training
Timeline
Shift Manager
Pizza Hut
04.2023 - 01.2024
Advisor/Data Entry Clerk/Teller Coordinator
trucking
04.2023 - 01.2024
Customer Service Representative
Walmart
07.2022 - Current
Security Officer
Paragon
02.2022 - 12.2022
High School Diploma -
St Clair College
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