Muntaha Mumu
Scarborough,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
National Diagnostic Centre
04.2016 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Receptionist
National Diagnostic Centre
11.2012 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Master of Science - Economics
MC College
Sylhet, Bangladesh11.2017
Bachelor of Science - Economics
Madan Mohon College
Sylhet, Bangladesh11.2016
Skills
- Customer Relations
- Money Handling
- Staff Supervision
- Staff Management
- Workload Management
- Sales Growth
- Meeting facilitation
- Team Leadership
- Computer Skills
- Problem Resolution
- Customer Relationship Management
- Product and service knowledge
Languages
Bengali
Native or Bilingual
Hindi
Professional Working
English
Professional Working
Timeline
Assistant Manager
National Diagnostic Centre
04.2016 - 04.2024
Receptionist
National Diagnostic Centre
11.2012 - 03.2016
Master of Science - Economics
MC College
Bachelor of Science - Economics
Madan Mohon College
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