Muntaha Issak
Calgary,Canada
Summary
Customer Service Specialist has a proven track record of enhancing customer satisfaction and streamlining service operations in food and retail settings. Demonstrating strong problem-solving abilities and leadership skills, they have successfully trained teams and implemented feedback-driven enhancements to improve service quality and operational efficiency. Fluent in English, Somali, and conversational Arabic, this candidate combines linguistic skills with a strong work ethic and creativity to consistently deliver exceptional service and foster team collaboration.
Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service
King Solomon’s Kitchen
01.2020 - 12.2024
- Resolved customer inquiries efficiently, reducing response time by40% - Enhanced customer satisfaction - Developed strong problem-solving skills - Improved overall service quality - Contributed to team success
- Eagerly mastered culinary skills and enhanced team efficiency at King Solomon’s Kitchen
- Aided team members, ensuring efficient problem resolution and service enhancement
- Monitored customer feedback to refine service processes and enhance satisfaction
- Streamlined customer service processes, enhancing efficiency and client satisfaction
- Analyzed service delivery trends to predict customer needs, tailoring services for improved engagement
Customer Service Associate
Bed Bath & Beyond
02.2018 - 09.2020
- Resolved customer inquiries swiftly, enhancing brand loyalty and satisfaction
- Developed stocking strategies, reducing inventory surplus and improving efficiency
- Analyzed sales trends to optimize product placement, boosting availability and sales
- Trained new staff on service best practices, elevating team performance and customer experience
- Conducted regular stock audits, maintaining inventory accuracy and reducing discrepancies
- Streamlined customer query resolution, lifting satisfaction and loyalty metrics
Swing Manager
McDonald's
11.2013 - 08.2018
- Led shifts to ensure fast, accurate service, significantly enhancing customer satisfaction
- Monitored team adherence to safety and profitability standards, improving operational efficiency
- Maintained food safety standards and ensured daily maintenance, boosting overall hygiene
- Collaborated with managers to resolve issues and streamline communication, fostering teamwork
- Oversaw daily operations to meet strict food safety protocols, increasing store hygiene standards
Education
George Brown College
Toronto, Ontario 08.2020 - 05.2024
Skills
- Communication
- Public Speaking
- Leadership
- Multilingual
- Teamwork
- Adaptability
- Quick Learning
- Flexibility
- Work Ethic
- Creativity
- Ambition
Certification
- Advance Food Safety
- Canadian Food Handler
- Apr2023 - Aug2028
References
Reference available upon request
Timeline
George Brown College
08.2020 - 05.2024
Customer Service
King Solomon’s Kitchen
01.2020 - 12.2024
Customer Service Associate
Bed Bath & Beyond
02.2018 - 09.2020
Swing Manager
McDonald's
11.2013 - 08.2018