Munshi Mohammed Iqbal
Saskatoon,SK
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Business Development Manager
Rupayan Group
Dhaka, Bangladesh
04.2021 - 06.2023
- Kept meticulous client notes and updated account information in company databases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled product and customer data to generate informed profit projections.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Represented company and promoted products at conferences and industry events.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Manager
Asset Developments & Holdings Ltd
Dhaka, Bangladesh
12.2004 - 03.2021
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Followed through with client requests to resolve problems.
- Managed senior-level personnel working in marketing and sales capacities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
MBA - Management Information System
Asian University of Bangladesh
Dhaka, Bangladesh12.2000
Bachelor of Arts - General Arts
National University of Bangladesh
Dhaka, Bangladesh01.1997
Skills
Event Planning
Business Development
Appointment Scheduling
Relationship Development
Relationship building and rapport
Competitive Analysis
Market Research
Customer Billing
Proficient in Microsoft Office
CRM Management
Customer Service
Team Leadership
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Business Development Manager
Rupayan Group
04.2021 - 06.2023
Customer Service Manager
Asset Developments & Holdings Ltd
12.2004 - 03.2021
MBA - Management Information System
Asian University of Bangladesh
Bachelor of Arts - General Arts
National University of Bangladesh