Munit Kaur Lamba
Brampton,ON
Summary
Focused professional with a strong background in building employee relations. Offers good organizational and communication skills and is knowledgeable in applicable laws and regulations. Proven ability to communicate effectively with employees at all levels and ensure compliance with company policies and procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Best Way Food Market
10.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
HDFC Bank
07.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Maintained thorough knowledge of products and services to provide accurate information to customers.
- Generated customer service reports to track customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
Touchstone Aspirations
07.2019 - 06.2021
- Facilitated clear communication between staff members by distributing memos and announcements on time.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Master of Business Administration (M.B.A.) - Human Resources and Marketing -
Global Institutes
Amritsar, Punjab06.2018
Post- Graduation Diploma - Project Management
Sault College of Applied Arts And Technology
Toronto, ON04.2024
Skills
- Microsoft Office
- Tally
- Self Starter
- Risk Management
- Multitasking
- Team work
- Problem Solving
Certification
- Human Resource, Eh1 Technology - 1 year
- Training & Development, Eh1 Technology - 2 months
Timeline
Cashier
Best Way Food Market
10.2022 - Current
Customer Service Representative
HDFC Bank
07.2021 - 07.2022
Receptionist
Touchstone Aspirations
07.2019 - 06.2021
Master of Business Administration (M.B.A.) - Human Resources and Marketing -
Global Institutes
Post- Graduation Diploma - Project Management
Sault College of Applied Arts And Technology
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