Munishinder Kaur
Woodbridge,ON
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CASHIER AND CUSTOMER SERVICE
Mary Brown's Chicken & Taters
10.2022 - Current
- Resolved customer complaints and maintained store clean and tidy.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
FOOD SERVICE SUPERVISOR
WILD WING
08.2022 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
SMALL BUSINESS CONTACT CENTRE REPRESENTATIVE
TD BANK
06.2022 - 08.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Handled 60 calls a day.
- Updated customer accounts, addresses and contact information within call management databases.
Restaurant Manager
WILD WING
07.2020 - 05.2022
- Co-ordinate and maintain entire Operations of Restaurant.
- Maintain Quality standards, Hygiene, Health and safety at workplace.
- Weekly, bi-weekly, and monthly payroll and taxes are processed and paid on time ensuring that all employees are receiving their salaries on correct dates.
- Recruiting, training and motivating staff. Making sure they are following their job description and their duties.
- Manage Weekly and Monthly Inventories and keep record for future references.
- Handling customer complaints by following corrective measures according to company policies. Making sure customers are being served by meeting higher level of satisfaction.
Education
GLOBAL HOSPITALITY MANAGEMENT - Hospitality Management
CONESTOGA COLLEGE
Waterloo, ON08.2020
Global Business Management - BUSINESS
Conestoga College
Kitchener, ON12.2019
BBA - Bachelors In Business Administration
GURU NANAK DEV UNIVERSITY AMRITSAR PUNJAB
INDIA 07.2018
Skills
- Leadership
- Staff Supervision
- Employee Recruitment Expertise
- Food Service Background
- Service-Orientation
- Microsoft Office
- Troubleshooting
- Upselling Techniques
- Customer Complaint Resolution
- Adaptable and Flexible
- Professional Telephone Etiquette
- High-Volume Environments
- Quality Assurance Understanding
- Cash Handling
- Call Center Operations
- Inbound Phone Call Management
Certification
BASICS. fst - Food Safety
Certification
Ontario Smart Serve
Timeline
CASHIER AND CUSTOMER SERVICE
Mary Brown's Chicken & Taters
10.2022 - Current
FOOD SERVICE SUPERVISOR
WILD WING
08.2022 - Current
SMALL BUSINESS CONTACT CENTRE REPRESENTATIVE
TD BANK
06.2022 - 08.2022
Restaurant Manager
WILD WING
07.2020 - 05.2022
GLOBAL HOSPITALITY MANAGEMENT - Hospitality Management
CONESTOGA COLLEGE
Global Business Management - BUSINESS
Conestoga College
BBA - Bachelors In Business Administration
GURU NANAK DEV UNIVERSITY AMRITSAR PUNJAB
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