Munib Ashraf
IT Professional
Cambridge,ON
Summary
Astute security minded IT professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Help Desk Support Technician
Visio IT
Waterloo
02.2018 - 05.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services and documented interactions for future reference in CRM.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, configured and repaired software and hardware to resolve technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
Administrative Assistant /Customer Relations Representative
Thai Foods
Milton
01.2017 - 10.2017
- Executed record filing system in Windows, Excel and Adobe to improve document organization and management.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources. Managed phone and mail correspondence, handled incoming/outgoing mail and faxes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Diploma - Cyber Security
University of Toronto
Toronto 06.2020 - 06.2022
Skills
Technical Support Triage
undefinedTimeline
Diploma - Cyber Security
University of Toronto
06.2020 - 06.2022
Help Desk Support Technician
Visio IT
02.2018 - 05.2020
Administrative Assistant /Customer Relations Representative
Thai Foods
01.2017 - 10.2017
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