Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muneeb Khurshid

Innisfil,ON

Summary

Strategic and results-driven Senior Project Manager with 9+ years of experience leading high-risk, high-impact projects in regulatory, digital, and enterprise environments. Successfully delivered a $5M mobile app across 850+ municipalities and managed multiple provincial EPR transitions, all on time and within budget. Known for building PMO capabilities from the ground up, developing scalable risk management frameworks, and driving alignment across executive stakeholders and cross-functional teams. Trusted partner to the C-suite with a proven track record of rebaselining, contingency planning, and mentoring future project leaders.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Circular Materials
Toronto, ON
05.2023 - Current
  • Led 8 concurrent high-risk projects, including the $5M Recycle mobile app/web rollout across 850+ municipalities in Alberta, Ontario, and New Brunswick — all delivered on time and within budget using agile, predictive, and hybrid approaches.
  • Managed end-to-end delivery of EPR programs in Ontario, Alberta (Phase 1), New Brunswick (Phase 1), and Yukon, frequently rebaselining plans and executing contingency strategies in response to shifting regulatory mandates.
  • Hired and developed two Project Control Officers; coached junior PMs and supported onboarding and issue resolution across the PMO.
  • Delivered project updates directly to the CEO and C-suite in bi-weekly meetings, driving alignment across 8+ departments including legal, product, marketing, tech, and data.
  • Created a risk dashboard and scoring methodology later adopted by the enterprise risk team, introducing a third tolerance metric to improve prioritization and mitigation.
  • Co-developed PMO standards, templates, and mobile-friendly reporting to enhance executive visibility and delivery discipline.

Commercial Project Manager

Specsavers
Toronto, ON
01.2023 - 05.2023
  • Implemented an NPS-based customer feedback collection survey solution for 60 stores, resulting in a 15% increase in NPS scores and a 20% increase in customer satisfaction.
  • Managed a global project introducing a new people management information system and Servicenow solution, resulting in a 30% increase in recruitment efficiency, 20% reduction in payroll processing time, and 25% increase in employee satisfaction.
  • Successfully delivered a pilot tele-optometry project, resulting in a 40% increase in patient access and a 30% reduction in travel costs.
  • Developed and implemented a project management methodology that improved project delivery efficiency by 80% and reduced project delivery time by 25%.

Sr. Portfolio & Program Analyst

Foresters Financial
Toronto, ON
05.2019 - 01.2023
  • Planned & Managed $10M global Transformation portfolio for Membership consisting of 2 programs and 3 vendors.
  • Coordinated and Synchronized 3 cross functional teams to deliver a health & wellness program (mobile and web app) to North American and UK Markets.
  • Led the successful end-to-end enterprise delivery of 3 global programs consisting of 10 Projects with a $4.4M budget under the Membership Rapid and Core Portfolios.
  • Built & fostered trusted partnerships across all business functions and departments within the organization, including 11+ global vendors and solution providers.
  • Managed the Membership enterprise risk registry; severity, probability, impacts, as well as the determination and implementation of risk response strategies.
  • Managed portfolio & team-level Kanban systems, led feature development and user Story decomposition, and facilitated team & program level Scrum events.

Project Management & Business Analysis Intern

GS1 Canada
Toronto, ON
01.2018 - 08.2018
  • Led the development and implementation of an Agile Centre of Excellence solution as part of a special graduation project.
  • Managed, developed, and improved multiple project artifacts and processes including project charters, risk registries, stakeholder registries, RACI models, and project plans.
  • Identified business requirements through interviews, elicitation workshops, and surveys, and devised implementation strategies to solve business problems.
  • Created and implemented dynamic artifacts and tools that were mandated as the new standard and ingested in to the project management and business analysis processes.

Information Systems Project Coordinator

Manulife
Toronto, ON
08.2016 - 04.2017
  • Identified and documented project risks and developed risk response strategies to ensure project execution was within the prescribed scope, schedule, and budget.
  • Managed the creation and disbursement of project status reports to provide visibility on progress, risks, and milestones on a weekly basis.
  • Conducted data analysis and verification, financial variance analysis (using baselines, forecasts, and actuals) and designing decks with emphasis on data visualization techniques.

Business Analyst - IT Risk

RBC - Royal Bank of Canada
Toronto, ON
09.2015 - 10.2015
  • Supported the identify and access management program team throughout the SDLC, including requirements elicitation, data analysis, test plan creation, and meeting management.
  • Captured and distributed robust meeting minutes including meeting summaries, action items, decisions, changes, and risks.
  • Managed a project task tracker to monitor activities on the critical path and following up with cross functional stakeholders to ensure all activities were completed on-time.

Technical Analyst

CIBC - Canadian Imperial Bank of Commerce
Toronto, ON
05.2015 - 08.2015
  • Generated 3 enterprise-wide status reports for senior technology and business leaders to provide visibility on technology changes and production implementations with significant impact to operations.
  • Managed the program change log database consisting of 900+ upcoming technology implementations & enhancements.
  • Improved reporting processes by reducing time to generate status reports by 67% through code refactor in excel.

Education

Bachelor of Commerce - Business Technology Management

Ryerson University
Toronto, ON
09.2018

Skills

  • Project Management Professional (PMP)
  • Certified SAFe Program Consultant & Agile Coach (SPC)
  • Certified Scrum Master (CSM)
  • Instructor for Srum Masters, Product Owners, Product Managers, and Agile Teams
  • Expert in Scrum, Kanban, Lean Agile and UX, Product Owner / Product Management
  • 7 years of experience in waterfall and agile value delivery at the team and program level
  • Exceptional interpersonal, communication and teamwork skills with high emotional intelligence
  • Data Management, Data Visualization, Data Analysis, and Presentations
  • Relationship & Vendor Management
  • Planning, Estimation, Forecasting, and Dependency Management
  • Risk Management, Issue Management, Defect Triaging and Resolution

Certification

  • SAFe Program Consultant (SPC) - Scaled Agile - License #89221935-9715
  • Certified Scrum Master (CSM) - Scrum Alliance - License #1682726
  • PMI Project Management Professional (PMI-PMP) - Project Management Institute - License #3384671
  • Agile Certified Practitioner (PMI-ACP) - Project Management Institute - License #3418814
  • Disciplined Agile Scrum Master (DASM) - License #3540946

Timeline

Senior Project Manager

Circular Materials
05.2023 - Current

Commercial Project Manager

Specsavers
01.2023 - 05.2023

Sr. Portfolio & Program Analyst

Foresters Financial
05.2019 - 01.2023

Project Management & Business Analysis Intern

GS1 Canada
01.2018 - 08.2018

Information Systems Project Coordinator

Manulife
08.2016 - 04.2017

Business Analyst - IT Risk

RBC - Royal Bank of Canada
09.2015 - 10.2015

Technical Analyst

CIBC - Canadian Imperial Bank of Commerce
05.2015 - 08.2015

Bachelor of Commerce - Business Technology Management

Ryerson University

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Muneeb Khurshid