Muneeb Aden
Richmond Hill,Ontario
Summary
Enthusiastic and tactful Customer Service Representative with significant knowledge and experience in assessing problems and solving in a timely manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Teleperformance
02.2018 - 08.2019
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Managed over 30 customer calls per day, supporting them with online billing, access and account issues.
- Maintained help desk and maintenance activities between customer calls and vendor interactions.
- Input customer service orders and tracked orders through to completion.
Accounts Receivable and Collections Representative
Universal Energies Corporation
07.2017 - 12.2017
- Dealt with customers whose accounts were in delinquent statuses Advised them of payment options, and other inquires they had about payments.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Reached out to vendors and customers in order to resolve account problems.
Client Care Representative
Bell Mobility
07.2014 - 08.2015
- Resolved client issues by correcting immediate problems and communicating with staff.
- Assessed customer satisfaction with services through follow-up communication.
- Used telephone, email and web chat services to answer customer questions.
- Offered friendly greetings and knowledgeable service to guests.
Education
Associate of Science - Information And Computer Systems
Humber College
Toronto, ON04.2024
Skills
- Clear Communication
- Problem-Solving
- Time Management
- Empathy
- Teamwork
- Linux Programming and Administration
- Organizational Skills
- Network Administration
- Training Junior Team Members
- Cloud Engineering
Certification
AWS Certified Developer - 04/23
Linux Essentials Certificate - 01/23
Timeline
Technical Support Representative
Teleperformance
02.2018 - 08.2019
Accounts Receivable and Collections Representative
Universal Energies Corporation
07.2017 - 12.2017
Client Care Representative
Bell Mobility
07.2014 - 08.2015
Associate of Science - Information And Computer Systems
Humber College
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