Munaza Karimi
Kitchener,ON
Summary
Dynamic dental receptionist with proven success at Smile Bright Dental Clinic, enhancing patient scheduling and billing efficiency. Expert in dental software and customer service, I streamlined operations, significantly reducing wait times and boosting patient retention. Adept at multitasking and problem-solving, I thrive in fast-paced environments.
Friendly and organized, able to handle front desk tasks efficiently. Knowledge of dental terminology and appointment scheduling software, with strong communication and multitasking abilities. Committed to ensuring smooth patient flow and excellent service.
Overview
1
1
Certification
Work History
Dental Assistant
Dentistry at 5306 Creditveiw
Mississauga, ON
- Prepared treatment rooms by sterilizing instruments and organizing materials.
- Supported dentists during procedures by providing necessary tools and suctioning.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed appointment scheduling to optimize patient flow and minimize wait times.
- Assisted with patient intake and maintained accurate dental records.
Sales Associate/ Optical Receptionist
Laurier Optical
Mississauga, ON
- Assisted customers in selecting eye wear based on individual needs and preferences.
- Maintained product displays to ensure an appealing shopping environment.
- Processed customer transactions efficiently using point-of-sale systems.
- Educated clients on lens options and frame care for enhanced satisfaction.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Resolved customer inquiries and issues promptly to maintain positive relationships.
- Participated in training sessions to enhance product knowledge and customer engagement skills.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Dental Assistant Level II
CDI College
Mississauga, ON05-2020
Diploma - Dental Office Administration
Medix College
Toronto, ON05-2018
Skills
- Patient Scheduling
- Billing Management
- Dental Software understanding
- Customer Service
- Communication Skills
- Time Management
- Problem-Solving
- Multitasking
Accomplishments
- Achieved recognition for outstanding patient service
- Recognized by customers and management team for expedient and effective service.
- Assisted management with the training of new staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Languages
Farsi
Native or Bilingual
Urdu
Professional Working
English
Native or Bilingual
Certification
Dental Administration Diploma
Dental Assistant level 2 Diploma
Harp Certified
Timeline
Dental Assistant
Dentistry at 5306 Creditveiw
Sales Associate/ Optical Receptionist
Laurier Optical
Dental Assistant Level II
CDI College
Diploma - Dental Office Administration
Medix College