Munawar Mahmood
Etobicoke,ON
Summary
Dedicated and results-driven customer service professional with 8 years of hands-on experience in delivering exceptional service across diverse industries. Known for a strong ability to resolve customer issues, provide product expertise, and maintain a positive brand reputation. Highly skilled in managing high volumes of inquiries, troubleshooting complex problems, and handling difficult situations with professionalism and empathy. Passionate about providing top-tier service and contributing to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Laborer
Value Village
Etobicoke, ON
03.2025 - Current
- Operated and maintained equipment for sorting and processing donations efficiently.
- Assisted in training new staff on safety protocols and operational procedures.
- Ensured proper organization of inventory to enhance workflow and accessibility.
- Conducted quality checks on merchandise to uphold store standards and customer satisfaction.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Maintained a clean and organized work environment to ensure safety standards were met.
- Collaborated with team members to optimize workflow and improve productivity.
Customer Service Assistant
Power Metal Technologies Sdn Bhd
01.2016 - 01.2024
- Fully engaging with customers to understand their needs and concerns, ensuring accurate and thoughtful responses.
- Conveying information clearly and professionally, both verbally and in writing, to customers of all backgrounds.
- - Identifying issues quickly and providing practical, creative solutions to resolve customer concerns efficiently.
- Remaining calm, understanding, and compassionate when addressing frustrated or upset customers.
- Managing multiple tasks and customer inquiries simultaneously while maintaining high service standards.
- Carefully addressing customer needs and ensuring that all details are accurately handled.
- Maintaining an upbeat and professional demeanor in all customer interactions, creating a welcoming experience.
- Collaborating effectively with colleagues to deliver a seamless and high-quality customer service experience.
- AUTO COUNT
- Full Knowledge of Aotocount Software
Education
Bachelors - Commerce (B.Com)
INDUS GROUP OF COLLEGES
Pakistan01-2013
Intermediate - Commerce (I.Com)
INDUS GROUP OF COLLEGES
Pakistan01-2011
Skills
- Customer Service
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Excel
- Word
- Autocount
- Problem-solving
- Team collaboration
LANGUAGES
English (Fluent)
Full Professional
Urdu (Fluent)
Native or Bilingual
Punjabi (Fluent)
Professional Working
Hindi
Native or Bilingual
Certification
Gas Technician 3
Timeline
General Laborer
Value Village
03.2025 - Current
Customer Service Assistant
Power Metal Technologies Sdn Bhd
01.2016 - 01.2024
Bachelors - Commerce (B.Com)
INDUS GROUP OF COLLEGES
Intermediate - Commerce (I.Com)
INDUS GROUP OF COLLEGES