Munavvar Gangat
Toronto,ON
Summary
Warranty & Operations Lead | PMP Trained
Operations specialist with extensive experience across manufacturing and new home construction. Proven track record at Teknion Seating of reducing costs through root cause investigation and cross-functional collaboration with Engineering. Skilled in navigating the complexities of kitchen cabinet, door, and window installations. Committed to operational excellence and proactive problem-solving.
Overview
20
20
years of professional experience
3
3
year of post-secondary education
Work History
Warranty Claims Analyst / Project Coordinator.
Teknion Seating
11.2017 - Current
- Manage end-to-end warranty claims, ensuring 100% compliance with corporate guidelines and resolving issues within a 3-day window to maintain high client satisfaction.
- Collaborate with Engineering and Quality Control teams to resolve systemic design and manufacturing issues.
- Deliver detailed failure trend reports to stakeholders to drive continuous product reliability improvements.
- Led multiple large-scale warranty service projects across the GTA, applying project management principles to meet strict deadlines.
- Contribute product improvement ideas during design meetings to ensure 'lessons learned' from previous failures are integrated into new product development.
- Utilize the Pareto (80/20) principle to identify key failure trends and prioritize root cause elimination efforts.
- Analyzed complex claims to determine eligibility and compliance with policy guidelines.
- Investigated discrepancies in claims submissions, collaborating with internal teams for resolution.
- Developed training materials to enhance team understanding of claims processing procedures and best practices.
- Streamlined claims review processes, resulting in increased efficiency and reduced turnaround times.
- Mentored junior analysts, fostering professional development and reinforcing quality assurance practices.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Facilitated communication between cross-functional teams to enhance collaboration on projects.
- Monitored project progress, identifying risks and implementing mitigation strategies proactively.
- Managed project budgets, ensuring adherence to financial constraints and optimizing resource allocation.
- Conducted regular status meetings, providing updates and addressing any concerns from team members.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Project Coordinator
Paris Kitchens
11.2015 - 11.2017
- Organized project schedules and resource allocation for large-scale new construction homes, specifically for kitchen and bathroom installations.
- Coordinated supply chain activities to ensure timely material delivery and prevent site delays.
- Managed on-site quality inspections and served as the primary point of contact for stakeholder communications.
- Participated in PDI and Year-End inspections with site supervisors to ensure deficiency-free installations ready for homeowner occupancy.
- Coordinated project timelines and resources to ensure on-time delivery of kitchen installations.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Developed and maintained project documentation, including schedules and budgets, ensuring compliance with standards.
- Facilitated team meetings to address project challenges, fostering collaboration among cross-functional teams.
- Monitored project progress against milestones, adjusting plans as necessary to meet client expectations.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
Doors-Windows & Kitchen Cabinets Sales Specialist
Lowe’s & Home Depot
07.2010 - 10.2015
- Managed complex sales orders for specialized kitchen and millwork projects.
- Recognized with multiple awards for excellence in customer service and client retention.
- Negotiated prices, terms of sales and service agreements.
- Provided first-rate service to all customers and potential customers.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Implemented promotional displays to maximize product visibility and attract customer interest.
- Mentored junior staff on effective sales strategies, fostering a high-performance team environment.
- Set and achieved company defined sales goals.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Plumbing, Doors & Windows Retail Sales Specialist
The Home Depot Inc
06.2006 - 07.2010
- Enhanced customer satisfaction through personalized service and product recommendations.
- Trained and mentored new team members on sales techniques and product knowledge.
- Collaborated with management to improve store layout, optimizing customer flow and engagement.
- Developed comprehensive knowledge of inventory systems to streamline stock replenishment processes.
- Implemented promotional displays to increase merchandise visibility, driving sales growth.
- Resolved customer complaints effectively, ensuring positive shopping experiences and repeat business.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Coordinated with cross-functional teams to execute seasonal sales events successfully, enhancing foot traffic.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Education
Project Management Professional (PMP) Exam Prep Course - undefined
Education Edge
Toronto11.2025
Internet Site Design & Web Publishing Certificate - undefined
George Brown College
01.2009
Diploma in Information Systems Management - undefined
Aptech College of Computers
India01.1997
College Diploma - Software And Database
Diploma In Software Technology
Datapro 05.2003 - 05.2004
Skills
Project Management: Initiating, Planning, Execution, Monitoring & Controlling, Closing, Risk Management, Team Leadership (PMP candidate, exam scheduled for Feb 2026)
Accomplishments
- Project Leadership: Successfully led the Zones Club Chairs refurbishment project for CIBC across 28 branches, completing 511 chairs within a 9-week timeframe.
- Planning: Developed comprehensive Work Breakdown Structures (WBS) and scheduled weekly tasks to ensure all milestones were met on time.
- Control: Applied rigorous project management monitoring to control resources and activities, ensuring timely completion of all deliverables.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warranty Claims Analyst / Project Coordinator.
Teknion Seating
11.2017 - Current
Project Coordinator
Paris Kitchens
11.2015 - 11.2017
Doors-Windows & Kitchen Cabinets Sales Specialist
Lowe’s & Home Depot
07.2010 - 10.2015
Plumbing, Doors & Windows Retail Sales Specialist
The Home Depot Inc
06.2006 - 07.2010
College Diploma - Software And Database
Diploma In Software Technology
05.2003 - 05.2004
Project Management Professional (PMP) Exam Prep Course - undefined
Education Edge
Internet Site Design & Web Publishing Certificate - undefined
George Brown College
Diploma in Information Systems Management - undefined
Aptech College of Computers