Summary

Overview

Work History

Education

Skills

Accomplishments

Work Availability

Timeline

Munavvar Gangat

Toronto,ON

Summary

Warranty & Operations Lead | PMP Trained

Operations specialist with extensive experience across manufacturing and new home construction. Proven track record at Teknion Seating of reducing costs through root cause investigation and cross-functional collaboration with Engineering. Skilled in navigating the complexities of kitchen cabinet, door, and window installations. Committed to operational excellence and proactive problem-solving.

Overview

years of professional experience

year of post-secondary education

Work History

Warranty Claims Analyst / Project Coordinator.

Teknion Seating

Toronto, ON

11.2017 - Current

Manage end-to-end warranty claims, ensuring 100% compliance with corporate guidelines and resolving issues within a 3-day window to maintain high client satisfaction.
Collaborate with Engineering and Quality Control teams to resolve systemic design and manufacturing issues.
Deliver detailed failure trend reports to stakeholders to drive continuous product reliability improvements.
Led multiple large-scale warranty service projects across the GTA, applying project management principles to meet strict deadlines.
Contribute product improvement ideas during design meetings to ensure 'lessons learned' from previous failures are integrated into new product development.
Utilize the Pareto (80/20) principle to identify key failure trends and prioritize root cause elimination efforts.
Analyzed complex claims to determine eligibility and compliance with policy guidelines.
Investigated discrepancies in claims submissions, collaborating with internal teams for resolution.
Developed training materials to enhance team understanding of claims processing procedures and best practices.
Streamlined claims review processes, resulting in increased efficiency and reduced turnaround times.
Mentored junior analysts, fostering professional development and reinforcing quality assurance practices.
Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
Visited customer locations to evaluate damage and provided cost estimates for remediation.
Coordinated project timelines and deliverables to ensure alignment with client expectations.
Facilitated communication between cross-functional teams to enhance collaboration on projects.
Monitored project progress, identifying risks and implementing mitigation strategies proactively.
Managed project budgets, ensuring adherence to financial constraints and optimizing resource allocation.
Conducted regular status meetings, providing updates and addressing any concerns from team members.
Kept projects on schedule by managing deadlines and adjusting workflows.

Project Coordinator

Paris Kitchens

Richmond Hill, ON

11.2015 - 11.2017

Organized project schedules and resource allocation for large-scale new construction homes, specifically for kitchen and bathroom installations.
Coordinated supply chain activities to ensure timely material delivery and prevent site delays.
Managed on-site quality inspections and served as the primary point of contact for stakeholder communications.
Participated in PDI and Year-End inspections with site supervisors to ensure deficiency-free installations ready for homeowner occupancy.
Coordinated project timelines and resources to ensure on-time delivery of kitchen installations.
Managed vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
Developed and maintained project documentation, including schedules and budgets, ensuring compliance with standards.
Facilitated team meetings to address project challenges, fostering collaboration among cross-functional teams.
Monitored project progress against milestones, adjusting plans as necessary to meet client expectations.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Created job files for each project and maintained current data in each file.
Maintained database and spreadsheets with accurate inventory and status.
Photocopied, distributed and emailed documents to project managers.

Doors-Windows & Kitchen Cabinets Sales Specialist

Lowe’s & Home Depot

Toronto, ON

07.2010 - 10.2015

Managed complex sales orders for specialized kitchen and millwork projects.
Recognized with multiple awards for excellence in customer service and client retention.
Negotiated prices, terms of sales and service agreements.
Provided first-rate service to all customers and potential customers.
Developed custom proposals for high-value prospects, successfully closing major deals.
Demonstrated product features, answered questions and persuasively overcame objections.
Implemented promotional displays to maximize product visibility and attract customer interest.
Mentored junior staff on effective sales strategies, fostering a high-performance team environment.
Set and achieved company defined sales goals.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Plumbing, Doors & Windows Retail Sales Specialist

The Home Depot Inc

06.2006 - 07.2010

Enhanced customer satisfaction through personalized service and product recommendations.
Trained and mentored new team members on sales techniques and product knowledge.
Collaborated with management to improve store layout, optimizing customer flow and engagement.
Developed comprehensive knowledge of inventory systems to streamline stock replenishment processes.
Implemented promotional displays to increase merchandise visibility, driving sales growth.
Resolved customer complaints effectively, ensuring positive shopping experiences and repeat business.
Analyzed sales data to identify trends, informing strategic decisions for inventory management.
Coordinated with cross-functional teams to execute seasonal sales events successfully, enhancing foot traffic.
Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
Consistently met or exceeded individual sales goals while contributing to overall store success.

Education

Project Management Professional (PMP) Exam Prep Course - undefined

Education Edge

Toronto

11.2025

Internet Site Design & Web Publishing Certificate - undefined

George Brown College

01.2009

Diploma in Information Systems Management - undefined

Aptech College of Computers

India

01.1997

College Diploma - Software And Database

Diploma In Software Technology

Datapro

05.2003 - 05.2004

Skills

Project Management: Initiating, Planning, Execution, Monitoring & Controlling, Closing, Risk Management, Team Leadership (PMP candidate, exam scheduled for Feb 2026)

Design & Engineering: Commercial Seating Mechanics, New Product Launch (NPL) Processes, Quality Assurance Standards

Operational Excellence: Advanced Excel (Pivot Tables, Charts), Power Query for technical reporting and data analysis

Risk Mitigation: Root Cause Analysis, Design Reliability Assessment, Warranty Compliance

Accomplishments

Project Leadership: Successfully led the Zones Club Chairs refurbishment project for CIBC across 28 branches, completing 511 chairs within a 9-week timeframe.
Planning: Developed comprehensive Work Breakdown Structures (WBS) and scheduled weekly tasks to ensure all milestones were met on time.
Control: Applied rigorous project management monitoring to control resources and activities, ensuring timely completion of all deliverables.

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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