Munashe Sandra Matongo
4555 Highway 101 W, Timmins,Ontario
Summary
Compassionate and dedicated individual seeking a trainee opportunity in social services to support children, youth, families and communities. I am highly motivated by a strong desire to create a positive impact in the lives of individuals and communities.
Overview
9
9
years of professional experience
Work History
Educational Assistant
Northeastern Catholic School Board: Pope Francis Elementary School
11.2024 - 06.2025
- Assisted teachers in implementing individualized education plans for diverse student needs.
- Facilitated classroom activities, promoting engagement and collaboration among students.
- Organized educational materials and resources, enhancing classroom efficiency and accessibility.
- Provided one-on-one assistance to students, fostering academic growth and confidence.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
Assistant Branch Administrator
TM Pick N Pay
05.2023 - 06.2024
- Ensured compliance with all company guidelines as well as local, state, and federal regulations pertaining to banking operations within the branch.
- Increased employee retention through regular feedback sessions, performance evaluations, and career development planning.
- Enhanced customer satisfaction with prompt and courteous service, addressing concerns and resolving issues.
- Coordinated employee schedules to optimize staffing levels during peak business hours for efficient customer service.
Assistant Medico- Social Worker
Harare City Council,Wilkins Infectious Diseases Hospital
02.2022 - 04.2022
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Social Services Assistant
Ministry Of Public Services Labor And Social Welfare, Department Of Social Welfare
01.2016 - 12.2016
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Built strong relationships with local stakeholders – including schools, healthcare providers, law enforcement – to strengthen collaborative efforts in service delivery.
- Provided social work services, individual, and family therapy and referrals.
Education
Post Graduate Diploma - Social Work
Midlands State University
12.2022
Bachelor Of Science Honors Degree - Sociology
Great Zimbabwe University
12.2017
Skills
- Attention to Detail
- Psychosocial assessment
- Compassionate
- Case Management
- Communication
- Problem solving
- Behavioral support
Languages
English
Full Professional
Shona
Native or Bilingual
References
Mrs R, Rosso, Principal, Pope Francis Elementary School, Timmins, Ontario, Canada.
Email: rrosso@ncdsb.on.ca
Mr N, Maocha, Assistant Branch Administrator, TM Pick n Pay Highland Park,Harare, Zimbabwe.
Email:nmaocha4@gmail.com
Mr L.Chinoputsa, Social worker, Harare City Council, Wilkins Infectious Diseases Hospital, Harare, Zimbabwe.
Email: chinoputsalc@gmail.com
Mr B Gwesela, District Social Services Worker, Harare District, Harare Zimbabwe.
Email: busgwes@hotmail.com
Timeline
Educational Assistant
Northeastern Catholic School Board: Pope Francis Elementary School
11.2024 - 06.2025
Assistant Branch Administrator
TM Pick N Pay
05.2023 - 06.2024
Assistant Medico- Social Worker
Harare City Council,Wilkins Infectious Diseases Hospital
02.2022 - 04.2022
Social Services Assistant
Ministry Of Public Services Labor And Social Welfare, Department Of Social Welfare
01.2016 - 12.2016
Bachelor Of Science Honors Degree - Sociology
Great Zimbabwe University
Post Graduate Diploma - Social Work
Midlands State University
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