MUNASHE MAYENGWA
WINNIPEG,CANADA
Summary
To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success not only for me but also for the organization I represent, I am driven by the desire to learn and develop. I desire to be part of a progressive team where creative thinking, innovation, and collaboration solves problems and contributes to the well-being of the organization and the people in need of my services. Background includes using techniques such as positive reinforcement and communication strategies to help clients. Proficient in gathering and evaluating information to enhance treatment goals and program success. Reliable Counselor lends skilled supervision, activity planning and organization to individual patient assessment and treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding.
Overview
3
3
years of professional experience
Work History
Life Coach
Can Do People
Canada
01.2022 - 03.2024
- Assisted in the daily activities of clients like literacy, numeracy, work experience, and outings
- Provide companionship to the clients I work with and kept a healthy and friendly environment.
- Developed and implemented individualized life coaching plans for clients.
- Provided guidance on how to make decisions around career choices, relationships, and other life changes.
- Assisted clients with developing problem solving skills to manage difficult situations.
- Utilized a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.
- Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.
- Offered creative solutions tailored to the specific needs of each client.
Customer Service Advisor
Concentrix
03.2021 - 12.2021
- Assisted customers with iTunes billing issues
- Assisted customers with any issues pertaining to their cellular phone software
- Assisted customers in setting up service repair appointments for their cellular phone's hardware
- Assisted customers in setting up their iCloud accounts
- Developed relationships with customers through proactive follow-up on orders.
- Assisted customers with refunds when there are discrepancies on their accounts.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
Education
BBA - Psychology Undergraduate
University of Manitoba
Winnipeg, MB08-2025
Skills
- Behavior Modeling
- Building rapport
- Client Records Management
- Data Collection
- Coaching proficiency
- Positive communication strategies
- Motivational Techniques
Relevant Training
- First Aid training
- Criminal record registry check
- Adult abuse registry check (Vulnerable person)
- Child Abuse registry check (Vulnerable person)
Special Attributes
- Great team worker and excellent customer service skills in both verbal and written communication. I can also handle myself in tough situations by keeping calm and resolving any issues before escalation
- High level of self-initiation and I am very patient and understanding
- Excellent interpersonal skills: I work well with others, am eager to learn new skills each day, adapt quickly to new work environments and I am at problem-solving with an ambition to succeed
- I possess knowledge of all Ms packages and how to operate them efficiently
Personal Information
- Date of Birth: 07/14/00
- Gender: FEMALE
- Nationality: ZIMBABWEAN
- Marital Status: SINGLE
References
Available upon request
Languages
English
Full Professional
Timeline
Life Coach
Can Do People
01.2022 - 03.2024
Customer Service Advisor
Concentrix
03.2021 - 12.2021
BBA - Psychology Undergraduate
University of Manitoba