Muna Mohamud
Etobicoke,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hamdi Restaurant
Toronto, ON
01.2022 - Current
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
General Laborer
Voyant Beauty
Toronto, ON
12.2023 - 08.2024
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Placed items into bags, boxes or other containers.
- Sealed containers and packages with glue, tape or other materials.
- Assembled boxes, cartons and containers to package items.
- Re-packaged damaged or incorrectly packaged items.
- Cleaned and maintained production area and equipment.
- Adjusted machine settings to accommodate different items and packaging materials.
- Streamlined packing processes, resulting in improved productivity and reduced overtime expenses.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Monitored packaging machinery to make needed adjustments.
General Cleaner
A&R Home Cleaning
Toronto, ON
09.2022 - 10.2023
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Emptied trashcans and transported waste to collection areas.
- Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
High School Diploma -
High School
Nairobi KenyaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Team Development
- Call Management
- Data Collection
Languages
English
Elementary
Timeline
General Laborer
Voyant Beauty
12.2023 - 08.2024
General Cleaner
A&R Home Cleaning
09.2022 - 10.2023
Customer Service Representative
Hamdi Restaurant
01.2022 - Current
High School Diploma -
High School