Muna Ezeudu
Cambridge,Canada
Summary
Muna Ezeudu is an organised and dependable candidate, who is always successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals through her agile and adaptable personality.
I am seeking a full-time position in your renowned organisation, which would allow me to utilise my interpersonal skills, excellent time management, customer service, marketing, communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Campus Living Centres
10.2023 - Current
Merchandiser, Cashier and Customer Service
Shoppers DrugMart
10.2022 - Current
Communications and Social Media Manager
Bona Art Gallery and Museum
06.2022 - Current
Customer Service Staff
DMS Properties
11.2022 - 10.2023
Customer Service Consultant
Lilburn Health and Fitness Centre
06.2022 - 12.2022
Associate Lecturer
Coal City University
03.2022 - 10.2022
Corporate Relations Manager
Coal City University
11.2021 - 10.2022
Brand Manager
Coal City Connect (Digital Media Brand)
01.2021 - 12.2021
Vice President, Business Developer, and Programs Manager
Owelle 99.5 fm
01.2021 - 10.2021
Radio Presenter, Producer and Editor
Omega 101.7fm
06.2018 - 05.2020
Television Presenter and Producer
NTA
01.2015 - 06.2018
Administrative Assistant
Life in My City Art Initiative
08.2012 - 12.2014
Education
Postgraduate Cert, Social Media Marketing - Marketing
Conestoga College
Kitchener, ON04.2024
Certification, Digital Communication and Media/Multimedia -
Hootsuite Academy
Online10.2023
Digital Media, Social Media Marketing -
HubSpot Academy
Online09.2023
Social Media Certification, Marketing -
HubSpot Academy
Online09.2023
SEO Certification, Social Media Marketing -
HubSpot Academy
Online09.2023
Postgraduate Cert, Broadcast Performance and Digital Media - Digital Communications And Media
Conestoga College
Kitchener, ON04.2023
Certificate - Food Handler
Ministry of Health And Long-Term Care, Waterloo
Waterloo, ON02.2023
Diploma in Chinese Language and Literature -
Confucius Institute
China01.2016
Diploma in French Language -
Alliance Française
France01.2014
Bachelor of Arts - BA, English Language and Literature Studies -
University of Nigeria, Nsukka
07.2012
Skills
- CRM Software
- Assertiveness
- Customer Focus
- Complaint Handling
- Critical Thinking
- Problem-solving abilities
- Coordination
- Complaint resolution
- Customer Education
- Customer Relations
- Brand development
- Conflict Resolution
- Problem Resolution
- Document Control
- Multi-line phone talent
- Recordkeeping strengths
- Building rapport
- Documentation
- Key stakeholder relationship building
- Scheduling
- Administrative Support
- Call Management
References
References are available on request.
Languages
English
Native or Bilingual
French
Elementary
Chinese (Mandarin)
Elementary
Spanish
Elementary
Certification
- Certified First Aid and CPR/AED, Canadian Red Cross - July, 2024
- Licensed Food Handler - February, 2023
- Federal Occupational Health and Safety Training - July, 2024
Timeline
Customer Service Staff
Campus Living Centres
10.2023 - Current
Customer Service Staff
DMS Properties
11.2022 - 10.2023
Merchandiser, Cashier and Customer Service
Shoppers DrugMart
10.2022 - Current
Communications and Social Media Manager
Bona Art Gallery and Museum
06.2022 - Current
Customer Service Consultant
Lilburn Health and Fitness Centre
06.2022 - 12.2022
Associate Lecturer
Coal City University
03.2022 - 10.2022
Corporate Relations Manager
Coal City University
11.2021 - 10.2022
Brand Manager
Coal City Connect (Digital Media Brand)
01.2021 - 12.2021
Vice President, Business Developer, and Programs Manager
Owelle 99.5 fm
01.2021 - 10.2021
Radio Presenter, Producer and Editor
Omega 101.7fm
06.2018 - 05.2020
Television Presenter and Producer
NTA
01.2015 - 06.2018
Administrative Assistant
Life in My City Art Initiative
08.2012 - 12.2014
Postgraduate Cert, Social Media Marketing - Marketing
Conestoga College
Certification, Digital Communication and Media/Multimedia -
Hootsuite Academy
Digital Media, Social Media Marketing -
HubSpot Academy
Social Media Certification, Marketing -
HubSpot Academy
SEO Certification, Social Media Marketing -
HubSpot Academy
Postgraduate Cert, Broadcast Performance and Digital Media - Digital Communications And Media
Conestoga College
Certificate - Food Handler
Ministry of Health And Long-Term Care, Waterloo
Diploma in Chinese Language and Literature -
Confucius Institute
Diploma in French Language -
Alliance Française
Bachelor of Arts - BA, English Language and Literature Studies -
University of Nigeria, Nsukka
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