Muna Ashraf
Kingston,ON
Summary
- Experienced professional with 15+ years in administration and project coordination, focused on maximizing team productivity with proactive, cross-functional communication and organized approach.. Strong track record in fostering customer loyalty and repeat business by building solid relationships. Possesses exceptional communication and planning skills, alongside a deep understanding of project coordination and financial operations. Highly organized, adept at managing multiple priorities, and skilled in conflict resolution and team support.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Johnson Controls
Kingston, ON
09.2022 - Current
- Organizes and maintain project site files and documents; manage electronic document database and/or file sharing site
- Maintain up-to-date, accurate documents for the project including drawings, plans, submittals, document logs, purchase orders, etc.
- Liaise with architects, consulting engineers, subcontractors and suppliers regarding contract and change notices, design revisions, RFIs, RFQ, etc.
- Assists with providing final document turnover to client at completion of project
- Procurement and coordinate project documents, draw up of contracts/scope of work, distribution of correspondence and maintenance of project files.
- Document control and maintain accurate and up-to-date logs, including: submittals, RFIs, vendor/subcontractor quotes, purchase orders, change orders, and shop drawings.
- Created and implemented administrative processes to reduce process gaps
- Scheduled meetings and prepared agendas for effective project discussions.
- Managed documentation and communication between stakeholders and team members.
Project Coordinator
Quest Project Management
Ottawa, Ontario
07.2016 - 12.2022
- Coordinated multiple, concurrent tasks efficiently and with attention to detail.
- Strong communication with all levels of workforce
- Created, documented and implemented administrative processes to reduce process gaps
- Provided office management support
- Developed training materials, including manuals, guides and handouts.
- Organized and coordinated training sessions for new employees.
- Effectively training team members in proper protocols.
- Report procedures for 10+ projects: cost reports, project status reports.
- Assemble and review monthly progress payments for client.
- Procurement and coordinate project documents, draw up of contracts/scope of work, distribution of correspondence and maintenance of project files.
- Document control and maintain accurate and up-to-date logs Including: Submittals, RFI, Vendor/Subcontractor Quotes, Purchase Orders, Change Orders, Shop Drawings.
- Review and prepare the drafting and issuance of documents and Project Closeouts (Project Proposals, RFP’s, Budgets).
- Compile and maintain project-specific status reports and project Review and issue Canadian Construction Document Contracts, permits, drafts, cost estimates and insurance.
- Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
- Coordinate activities between project stakeholders (e.g. coordination of engineering design aspects, schedule coordination, vendor coordination, etc.).
- Supported client with financial analysis, budget management and operational cost control.
- Liaised with clients and owners, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
Volunteer Finance Chair - Part Time
Young Political Party of Canada
Ottawa, ON
06.2016 - 06.2018
- Connected with grass-roots organizations to solidify partnerships, build support, and garner attention for key messages.
- Collected input from diverse individuals and formed cohesive opinion positions.
- Taught youth how to drive discussion and promote change through various channels.
- Created agendas and communication materials for team meetings.
- Performed database entry updates to keep information current.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Examined budget estimates for completeness, accuracy and conformance with procedures and regulations.
- Coded invoices and other records to maintain organized and accurate records.
Office Administrator
Full Line Business Interiors
Ottawa
03.2013 - 07.2016
- Act as first point of contact with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Identified new business opportunities through research and analysis of client needs.
- Provided timely responses to customer inquiries, requests, and complaints.
- Negotiated contracts with clients for various services.
- Order entry, tracking and fulfillment: sales orders, purchase order, acknowledgements and confirmations
- Generate sales related reports, quotes and proposals
- Managed inventory control
- Processed requisition orders, verifying orders and specifications for accuracy.
- Mitigated logistics deficiencies, resolved shortages, and tracked missed or late deliveries while scheduling and expediting high-priority customers.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
Education
Honours BSocs Specialization - Political Science Major
University Of Ottawa
05.2014
Bachelors of Social Science - Political Science Major
University of Ottawa
Ottawa05.2012
Skills
- Bid Preparation, Tender Documentation,
- Multiple priorities management
- Documentation management
- Project Budgeting, Forecasting and Financial Reconciliation
- Project organization, Planning and coordination
- Professional relationship development and well-spoken with exceptional customer service communication
- Ability to multi task under pressure, working with deadlines and resourceful
- Accounts receivable, Payment processing, Invoicing
- Excellent interpersonal and communication skills, both oral and written
About Me
- Foraging & Hiking
- Herbal and Ayurvedic Healing
- My cats, Kratos & Kairo :)
- Reading
- Meditation
- Growth
Timeline
Project Coordinator
Johnson Controls
09.2022 - Current
Project Coordinator
Quest Project Management
07.2016 - 12.2022
Volunteer Finance Chair - Part Time
Young Political Party of Canada
06.2016 - 06.2018
Office Administrator
Full Line Business Interiors
03.2013 - 07.2016
Honours BSocs Specialization - Political Science Major
University Of Ottawa
Bachelors of Social Science - Political Science Major
University of Ottawa