Muna Ali
Toronto,Canada
Summary
Dynamic and customer-focused professional with a proven track record of delivering exceptional client experiences in fast-paced environments. Expertly managed high-volume interactions, building strong relationships that drove sales and enhanced satisfaction. Skilled in cash handling and meticulously maintaining financial records, with a commitment to contributing to overall business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Caregiver
Private Care Provider
02.2022 - 08.2025
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Service Coordinator
Home Medical Equipment Ltd.
03.2015 - 09.2019
- Delivered front-line administrative support including customer service, invoicing, and billing
- Maintained organized and secure filing systems for health-related documentation
- Coordinated with ODSP and OW to manage accounts receivable and secure payments
- Scheduled technician appointments and managed on-call service logistics
- Communicated effectively with clients with physical and intellectual disabilities
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Medical Clinic Assistant
Humber River Family Health Team
10.2013 - 02.2014
- Processed and filed electronic patient records and charts
- Managed appointment scheduling and conducted reminder calls
- Tracked incoming clinic faxes and documents using Excel
- Provided a welcoming and professional first point of contact for patients
- Assisted with documenting clinic activities and updated medical records.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Education
Diploma - Health Information Management
George Brown College
Toronto, ON01.2027
Diploma - Office Administration – Health Services
Seneca College
Toronto, ON09-2022
Skills
- Customer Service
- Teamwork
- Communication
- Adaptability
- Problem-Solving
- Time Management
- Records Management
- Data Entry
- Scheduling
- Documentation
- Microsoft Office Suite
- Experience with multi-line communication systems
Certification
- CAP - Certified Administrative Professional
- CMAS - Certified Medical Administrative Specialist
Timeline
Family Caregiver
Private Care Provider
02.2022 - 08.2025
Service Coordinator
Home Medical Equipment Ltd.
03.2015 - 09.2019
Medical Clinic Assistant
Humber River Family Health Team
10.2013 - 02.2014
Diploma - Health Information Management
George Brown College
Diploma - Office Administration – Health Services
Seneca College
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