Mumtaz Sahota
Niagara Falls,ON
Summary
Proven track record in customer service and problem resolution, honed at Comfort Inn & Suites and KHALSA AID. Skilled in managing escalations and fostering customer loyalty through outstanding communication. Demonstrated ability to work with multidisciplinary teams, ensuring efficient care coordination. Achieved significant improvements in client well-being and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Comfort Inn & Suites
2023.01 - 2024.01
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Social Worker
KHALSA AID
2021.01 - 2023.01
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2024
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Agent
Comfort Inn & Suites
2023.01 - 2024.01
Social Worker
KHALSA AID
2021.01 - 2023.01
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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